Maren C.
While it was easy to order online
While it was easy to order online, I received no paper receipt to upload to my flex spending account. I have called the customer service number and can only leave a message. It would be helpful to actually be able to talk with customer service at the customer service line. I desperately need a receipt and when I sign in it tells me my email address is not recognized. The same one you sent this survey to.
Response from HonestMed.comJul 24, 2026
Thank you for letting us know, and I'm sorry for the frustration with reaching us and accessing your account. Looking into this on our end, our records show we received your call today, and our representative Dakota returned your call and has already emailed over a copy of your invoice for your FSA submission. Please check your inbox (and spam folder, just in case) for that email. As for signing in, it looks like an account wasn't created at the time your order was placed, which is why your email isn't being recognized — orders placed as a guest checkout won't have login access tied to them. If you'd like, I'm happy to help you set up an account now so you can view and download receipts directly in the future. If you need any further assistance, please don't hesitate to reach me directly at 833-933-2323 ext. 333, and I'll make sure you're taken care of. Thank you for your patience, and again, I apologize for the inconvenience.