Robin S.
One star
One star. I’d give zero if I could. I purchased disposable cold compresses. Here are the reasons: 1. The site didn’t say cold compresses need the sleeves (a cover) before you can use the compresses. 2. The sleeves were not listed with or near or connected to the compresses in any way on their website. 3. When I received the compresses and found out I needed sleeves I had a hard time finding them and their sizes weren’t listed. I chose the smallest one bc I was under the impression I bought the smallest compresses and the next sleeve I saw was way bigger so they weren’t even listed in size order. 4. After I made my choice (which turned out to be a mistake) I kept looking through the website and finally found out that the item number I ordered was the wrong size. I immediately tried to cancel the order. That’s not an option on their website. I called their office. There’s no service after hours. I sent an email. All of that was within a 15 minute time period. Next morning I got an email that the package had shipped. 5. So there’s no cancel option, no one to call, no one to read an email to catch a problem and now after paying for delivery I have to wait DAYS for an email with instructions on how to return the package and I have to pay for the return. Meanwhile I’m at a kids team basketball tournament where injuries can happen and I’m WITHOUT DISPOSABLE COLD COMPRESSES. Thanks,“Honestmed” I’ll be sure to shop with you again soon. NOT!
Response from HonestMed.comFeb 4, 2025
Thank you for your feedback, and we truly apologize for any inconvenience you’ve experienced. We understand how frustrating it can be to need a change after an order is placed. While we did reply to your cancellation request as soon as we could the following day, the order had already been processed and shipped by that time. We sincerely apologize for this and the difficulty in reaching us outside of business hours. We truly appreciate your suggestions regarding product visibility and size clarity, and we will work on improving these aspects. Your feedback helps us better serve our customers, and we regret that this experience did not meet your expectations. If there's anything further we can do to help or if you'd like assistance with your return, please don't hesitate to reach out. We value your feedback and hope to improve moving forward. Best Regards, HonestMed