S B.
Best customer service!
I ordered a wheelchair for my dad which ended up being too big and so we had to return it. The return process was wonderful despite mistakes made on our end (we forgot to include the RA number on the box!). I contacted customer service several times and they took care of it all. I received a full refund. It was hands down the best experience I’ve ever had with customer service, even receiving a follow-up email. We will order from them in the future with no hesitation.
Response from HonestMed.comFeb 5, 2025
Thank you so much for sharing your experience! We're sorry the wheelchair didn't work out, but we're thrilled to hear that our team could make the return process smooth for you. Providing excellent customer service is our top priority, and we're glad we could assist you every step of the way. Your kind words mean a lot to us, and we truly appreciate your support. We look forward to serving you again in the future! Kind Regards, HonestMed



