MIKE
The products and customer service are…excellent
The products and customer service are excellent. The new website is too confusing. It wasn’t well designed. I'm a retired IT professional so I see the problems. When you click the person icon in the right hand corner there is no option to logon you have to click Join Honestmed rewards what if your already a member. There is an option, sign in with Shop what if I don't want to use shop. There should be another option there to sign in with email. I use PayPal. When you look at your previous orders it has a picture of the item you purchased that's nice but you don't have a detailed list like the old browser. The old list you could see a more information on a single page like when you ordered something etc. The new list is a waste of time. These 2 issues would be a start I would love to talk to your web person.
Response from HonestMed.comAug 27, 2026
Thank you for sharing your experience! We're glad to hear the products and customer service have been excellent for you. We're sorry to hear the new website design hasn't been intuitive, and we understand the frustration. We appreciate you bringing this to our attention and are glad that, overall, you've had a good experience with us. - Honest Medical