Lisa N.
Never received the item
Never received the item. UPS tracking says awaiting package from company on tracking number. UPS never received the item. The first time I contacted Honest Medical they blamed UPS for losing the package. Honest Medical said they would ship another one to me. A shipping label was created again and still the new tracking number also states that they are awaiting arrival of the package from the company. That was over 12 days ago now. I’ve waited nearly a month total now for the product I ordered. I disputed the charge now with my credit card company that refunded me for the purchase. I will never order anything from this company again.
Response from HonestMed.comJun 16, 2025
We’re very sorry to hear about the experience you’ve had, and we truly regret the frustration and inconvenience this has caused, especially since this was your second attempt to receive the item. It’s extremely disappointing to know that your package was never received, and we understand how upsetting it is to wait nearly a month without resolution. While the tracking showed UPS was awaiting the package, we recognize this ultimately reflects on us, and we take full responsibility. For future reference, issues like this can often be resolved more quickly by working directly with us, we’re always here to help and want to make things right whenever possible. That said, we completely respect your decision and are sorry that we’ve lost your trust. If there’s ever anything we can do to restore your confidence, please don’t hesitate to reach out. Your feedback helps us improve, and we do truly appreciate you giving us a chance in the first place. Wishing you all the best, HonestMed