Laura
Terrible customer service — unreliable delivery
I chose Honest Med because it had the shortest delivery estimate (4 days from the order date) and we needed specific wound care supplies ASAP. After the delivery date had long passed, I contacted the company because we couldn’t wait any longer and had to procure the supplies elsewhere. I asked to cancel the order and received a refund based on the delay. Honest Med did not respond. I finally received the order almost two weeks later. This is unacceptable for a company offering necessary medical supplies.
Response from HonestMed.comAug 7, 2025
Thank you for your feedback, and please accept our sincerest apologies for the inconvenience you experienced with your recent order. We completely understand how frustrating it must have been to expect delivery within four days especially for essential wound care supplies only to receive your package much later than anticipated. While our intention was to fulfill your needs promptly, we regret that we did not meet your expectations this time. Upon reviewing the FedEx tracking history, it appears that while the package was initially scanned and picked up on 7/26/25, there were multiple routing and processing delays beyond our control, including label issues and extended transit times through various FedEx facilities. These disruptions ultimately led to the delivery being completed on 8/1/25, well past the original estimated date. We also regret that you had difficulty reaching us during this time. That is absolutely not the experience we want for our customers. For any unresolved concerns or to discuss your experience further, we’d love the opportunity to make things right. Please don’t hesitate to reach us directly at 833-933-2323 we’re here to help. Thank you for giving Honest Med a chance, and again, we’re very sorry for the trouble this caused. Warm Regards, Honest Medical