Chris
Never answer the phone
Never answer the phone, excessive wait times for lab results, no way to get in touch with them. **I have left voicemails for a few days in a row- never got a call**
Response from Hone HealthApr 25, 2025
Hey Chris, we don’t have an active phone line, but if you leave a voicemail our team will get back to you with 3-6 business hours, if not much sooner. Phone support for most cases isn’t a great experience due to possible hold times. Leaving a message gives our team time to fully look into your situation and then reach out with all of the information needed to solve your case. Additionally, you can always email or contact the Care Team through your patient portal. I just requested more info through TrustPilot so I can look into your case for you. Please feel free to email me at [email protected]



