Erin V.
Another money grab run by bots
UPDATE - check out their attempt at being responsive below. Another fake AI response. 20 hours later and I am getting a notification that my lab appointment is in 1 hour. I feel awful that I can’t cancel the appointment with Quest and will have wasted their time on a missed appointment due to Hone being absolutely incapable of follow through. I am not sure how this site has anything above a 3-star average. Less than 24 hours after signing up, I spent 3 hours trying to chase down answers for incorrect lab appointments, trying to get answers from “support”, trying to cancel and get a refund. Terrible experience and it never even started. Oh… they have no phone number so talking to a human - out of the question.
Response from Hone HealthJul 7, 2026
Our team was able to help get things canceled and credit a refund. A manager from our Care Team has reached out in case you have any further questions or concerns. They haven't heard back yet, but please don't hesitate to respond if you need any other assistance. --------------- Erin, thank you for sharing your experience. We're sorry for the confusion around your lab appointment and the difficulty reaching our team — that's not the experience we want for anyone in their first days with Hone. Our Care Team is actively working to resolve your request, and we'll definitely make things right for you. Stay tuned!



