Kenneth S.
1 Star
1 Star – Extremely Disappointed My experience with Tono Health has been incredibly frustrating. I was charged for appointments that never took place, and despite multiple attempts to contact the company, I have been unable to get anyone to respond to my emails or answer my phone calls. Even more concerning, my credit card continued to be charged after these missed appointments, with charges appearing that I did not expect or authorize. Trying to resolve the issue directly has been nearly impossible due to the lack of customer service and communication. I ultimately had to dispute the charges with my credit card company because I could not get anyone at Tono Health to address the problem. No customer should have to go through that simply to stop incorrect billing. Based on my experience, I cannot recommend Tono Health. Until they improve their billing practices and provide responsive customer support, I would urge others to review their statements carefully and proceed with caution.
Response from Hone HealthJul 16, 2026
We are unable to locate a patient account or communication history based on the info associated with this review, so we have submitted a request for more information through Trustpilot. If this is a genuine review from a Hone patient, please respond to that request with your contact details and a member of Hone's Care team will be in touch shortly.



