Josephine-Orlando, F.
Hone did testing that my primary didnt!
Hone did testing that my primary and gyno never did. Im finally taking control of my health with the help of Hone and im so excited!

Hone was founded with an unwillingness to accept that "aging" is interchangeable with "declining". We don't focus on turning back the clock or becoming who you used to be, because the real opportunity lies in helping you become the best you can be. We believe that our bodies can be optimized to reach their peak performance, for whatever it is that matters in your life. Hone’s personalized care process is designed to help you relieve symptoms quickly, reach your long-term health goals, and thrive even as you age.Your initial treatment is just the beginning of Hone's personalized health roadmap, developed specifically for your body using the latest health science. As you make progress, you’ll be amazed by what’s possible, and we’ll be there every step of the way with regular check-ins and adjustments to optimize your treatment.Hone’s membership has been created to build a deep relationship where we can partner over the course of your life to help you succeed. We want to celebrate your wins and help you through your losses. Our community rallies around each other and Hone members are always there to help and encourage your progress. The best decision you can make is not to wait any longer–––join our healthcare revolution today!
Hone Health (honehealth.com) has 11,925 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Josephine-Orlando, F.
Hone did testing that my primary and gyno never did. Im finally taking control of my health with the help of Hone and im so excited!
customer
Dr was great and very informative.
customer
Everything was so easy! The doctor was amazing, he answered all my questions. He made a plan and I’ll be starting soon. Thanks
customer
Had a good conversation, discussed my concerns and doctor advised the least invasive way of increasing testosterone.
customer L.
Very awesome
Kerstin
Excellent medical consultation with Dr.Stephanie Leiva, where I was able to clarify my doubts about my symptoms and possible treatments, as well as obtain recommendations that would help me improve my health.
Christopher
From first email till now. Everyone has been great! Doctor made me at ease talking so that is a big plus.
Michael N.
I would like to share my experience with Hone Health in the spirit of transparency and consumer awareness. I paid for an initial test and scheduled a laboratory appointment. However, upon arriving at the test site, the facility had no record of my appointment. Since Hone Health does not offer direct phone support, I reached out via email requesting assistance. Several days later, I was contacted by a Hone representative who apologized for the oversight and arranged for a home test one week later. Following the test, I received a text message prompting me to schedule a virtual consultation with a physician. Unfortunately, on the day of the scheduled meeting, the provided link failed to function on my phone, laptop, and desktop computer. The message included a support number for connectivity issues, but that number was disconnected. I emailed the company again and was rescheduled for another virtual appointment the following week. Regrettably, the same technical failure occurred. After reviewing my account statements, I discovered that Hone had charged an additional $50 for each missed consultation—despite the issues being due to their system errors. I am currently filing a complaint with the Better Business Bureau and strongly advise prospective clients to exercise caution when considering services from Hone Health. *** Since I am unable to respond to Hone Health's response herein, I will include it here. Not only do I have a receipt of the $50 charge, but also the fact that I was charged the initial $45 twice. Please have someone contact me directly so I can provide all necessary information and photos associated with being unable to connect with doctor online***
Response from Hone HealthJul 16, 2025
Thanks for getting back to us with more information. Upon looking into your case, you were never charged for a $50 cancellation/missed consult. The Care Team received your outreach yesterday afternoon and will be in touch about your concerns soon. We do not have a direct phone line, since due to the nature of our service, phone support often leads to long wait times which isn't ideal. That said, if you prefer to speak over the phone, the Care Team will always call you. Please just message them the best day/time to call and they'll be in touch. ------------ We’ve requested more information about this review through TrustPilot as it was posted without any contact info provided. If this is a genuine review, please respond to that request and our team will be sure to look into your case. No patient will ever be stuck with a charge for missing a consult if they reach out to our Care Team. Whether technical difficulties or something else springs up for them. Regarding your labs, it sounds like you may have scheduled your appointment with LabCorp before your Lab requisition form was generated. Hone will contact you when it’s time to schedule your lab test. If you do schedule beforehand, then LabCorp will have no record for you.