Paul L.
Great Reviews Terrible Experience
I chose Hone Health because of the great reviews, but my experience has been anything but great. My process started July 24th and today is August 18th. I have no ETA on medication shipments and the response time from customer service is generally 48 hours after a question is asked. It takes 3 days for someone to post a lab requisition, 1 day for the lab to post results, 3-5 days for someone to review the labs and the process drags on. Did I mention they charged me the subscription fee two weeks ago, even though I don't have meds or an order for meds yet? This is the most frustrating process I've been through.
Response from Hone HealthAug 18, 2025
Hey Paul, the turn around time for medications to ship depends on various factors. Due to PHI, we can't speak on your specific case and the reasons why here in a public space, but our Care Team has been in touch with you and will continue to help. Typical turnaround time for confirmatory labs are 3-5 business days. This gives your doctor enough time to review those labs and make sure you can safely begin treatment. Once approved, medications ship within 2-days once processed with the pharmacy.



