Hone HealthReviews of honehealth.com

Response from Hone HealthAug 24, 2025

Hey Jon, Hone mentions our membership and service pricing on our primary landing page at HoneHealth.com. We try our best to be as up front as possible about this through email messaging and communication heading into your first consult. Additionally, for $45 you received a complete hormone lab panel + 30 minute consult with a specialist. During the consult, the doctors will stay on for as long as the patient has questions. If the call felt short, then your doctor might have felt they've satisfied all of your concerns. The $45 value alone is a much better price than what traditional healthcare or other companies in our space offer. The most important part? We get Hone is not cheap, so if you don't want to continue with membership, your labs are always accessible. Hone doesn't gate keep labs, so you're free to take them with you to your PCP or another company. Many of the treatments offered by Hone require regular lab work and follow-up doctor visits for patient safety. This also isn't a Hone thing, any reputable healthcare provider will require routine blood work and follow-up consults for those treatments. The cost of that, even with insurance, is often very expensive. Hone's membership covers all of this. The $129/mo membership covers regular lab work every 3-months, follow-up doctor visits every 3-months, non-routine doctor visits when necessary, free shipping on all orders, 24/7 access to the Care Team, Local Pharmacy set-up if requested, and private access to Hone's online community of 30,000+ men currently on similar treatments. It's definitely not cheap by any means, but the value compared to other online providers and traditional healthcare–––can't be beat.

Response from Hone HealthAug 24, 2025

Hey Edgar, we're sorry about the trouble here! The intake forms and ID verification are legally required to be completed before entering a consultation, and since those were not completed – the online consultation was not accessible. Meaning there wasn't a connection issue taking place. If you're not comfortable filling out the intake forms or completing ID verification, we totally understand that, but Hone won't be able to offer you care. If you would like to talk more about your hesitations with the intake forms, issues you had completing them, or trouble that occurred when submitting ID verification – then our team would be happy to refund you for the $50 fee. However, those steps will need to be completed.

Response from Hone HealthAug 24, 2025

Hey Debralyn! Thanks so much for getting back to us with your contact information, we were able to find your case. Nothing was entered incorrectly by Hone, but there is something wonky happening when we attempt to submit your FSA information. There should be a suitable solution here for you, so I'll make sure our team dedicates more resource to figuring this out – don't worry! I also hate when things are "he said, she said" like it seems with Hone vs FSA. It's just not entirely a Hone issue on this one it appears. Also, just to speak briefly on your comment about the membership – it actually covers advanced lab panels every 3-months, a nearly 60 minute follow up consult with a doctor ever 3-months, non-routine doctor consults when necessary, 24/7 access to the Care Team, free 2-day shipping on all orders, and access to Hone's private women's community. ^ not cheap at all, but the value is often better or close to what you would expect with traditional healthcare considering insurance won't cover most of that in some cases. However, the value is the best online compared to our competitors who skirt around offering the level of safe care that we do. All of that said – I know we can do better for you, and looking through your communications, there's opportunities for us to make these types of issues less of a pain. This shouldn't be on you, it should be on Hone and your FSA provider to figure out. ---- Hey Tatiana, we've requested more information through Trustpilot about your review. If you could please respond to that request with your contact info, our team will be sure to look into what you've outlined. Upon searching our support portal, we have not received any outreach from a 'Tatiana Berindean' nor do we have a patient listed with that name inside Hone's database. If this is a genuine review from a customer, we will need that contact info in order to help.