customer
Great experience.Dr was caring and…
Great experience.Dr was caring and answered all questions. I feel like I am going to get some help finally.

Hone was founded with an unwillingness to accept that "aging" is interchangeable with "declining". We don't focus on turning back the clock or becoming who you used to be, because the real opportunity lies in helping you become the best you can be. We believe that our bodies can be optimized to reach their peak performance, for whatever it is that matters in your life. Hone’s personalized care process is designed to help you relieve symptoms quickly, reach your long-term health goals, and thrive even as you age.Your initial treatment is just the beginning of Hone's personalized health roadmap, developed specifically for your body using the latest health science. As you make progress, you’ll be amazed by what’s possible, and we’ll be there every step of the way with regular check-ins and adjustments to optimize your treatment.Hone’s membership has been created to build a deep relationship where we can partner over the course of your life to help you succeed. We want to celebrate your wins and help you through your losses. Our community rallies around each other and Hone members are always there to help and encourage your progress. The best decision you can make is not to wait any longer–––join our healthcare revolution today!
Hone Health (honehealth.com) has 11,925 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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customer
Great experience.Dr was caring and answered all questions. I feel like I am going to get some help finally.
Julie P.
I got more answers & recommendations in one visit than I have in years of going to my pcp or gyno
customer
Very knowledgeable, professional, and compassionate.
Paul Van S.
Concise, informative and personable.
Carmine S.
This has been one of the WORST experiences I’ve ever had. The money issue is 5% of my concern. The Crux of the issue is no communication. 2-5 days response time per email and only responding to one email at a time per those 2-5 days is inexcusable. UPDATE: After 6 days of no responses to my emails and Hone not sending my prescription to the pharmacy we agreed on… it took less than 3 hours to respond to this review. And the response is mainly justifying price. I got over that part the first week. But I’m boarding my flight to another country without the medication I needed. When every email has stated when I was leaving since day 1. Advertising gave me the impression that for said fee, I can test biomarkers and get a prescription and be on my merry way. This is not the case. Once you get the lab work done, you must pay extra for a 2nd lab work to ‘confirm’ validity of the first. Then here’s the kicker, in order to have them write you a prescription you have to pay $150 a month as a subscription to receive it. Ok now all of that aside. After all of this i didn’t have.a choice, with dangerously low testosterone and the headache I went along. I was very clear that i was leaving the country for a month so i would need it definitely before i flew out- this was 3 weeks before i left. It takes them 2-5 days to respond to every email and they will only respond once in a day. There’s no back and forth on the same day. So one conversation that should be over in one business day takes over a week. So as the days roll by I’m watching the clock run out. I had my pharmacy preference stated from day 1. They wait until the end to tell me that pharmacy would not work. (Wait for a response for another 48hrs) So I gave them multiple other options, just to not hear back for a few days that instead of choosing one of those pharmacies the rep says : “oh we can’t send to multiple pharmacies “. OF course you can’t ! I told them since they had stipulations that I’m not privy to I said they could choose any of them. (Another 48hrs goes by) and now we are a week before my trip and they said ok it will take 3-5 business days. 6 business days later (meanwhile no responses to any status inquiries during this time it’s my flight day and the pharmacy has no record of a prescription nor any communication from Hone Health. So now I have no medication for my month long trip. (Still havnt heard back and there’s no phone number to call. Do yourself a favor and go with another company. An entire month of stress for nothing.
Response from Hone HealthSep 8, 2025
Hey Carmine, we just requested more information through Trustpilot. If you can respond to that with your contact info, our team will be sure to help. We're sorry if Hone membership pricing wasn't clear, but we do mention it on the first and primary page of HoneHealth.com. The biggest benefit to being with Hone is often what some consider the biggest pain point. Our onboarding is not fast and takes time. Why is that? We take ZERO shortcuts and abide by ALL regulatory and best practice guidelines set by the AUA and DEA. This means we’re extremely careful with who we treat and how we treat them. Confirmatory labs and often extra labs before starting are safety protocols that do delay things, but they assure that ALL patients are ready to safely begin treatment. Hone makes NO money off these labs or confirmatory tests; in fact, from a sales perspective, it hurts us since we might not be able to start a patient on treatment if their labs or health aren’t in a good place. The membership covers all of the required care any reputable provider would request. It includes follow-up labs and doctor visits every 3 months. Free 2-days shipping on all orders, and 24-7 access to the Care Team. That cost, even with insurance, is often more than $149/mo. Hone doesn’t have customers; we have patients. Although we’re a business that wants to make money, our first goal is our patients' health. If we can treat them safely, we know their business will be with us for the long haul. Regarding your local pharmacy, although Hone will try their best to send your script to them, there's no guarantee that they will be able to fill it. Many local pharmacies have trouble handling prescriptions for treatments such as TRT. We're happy to examine the communication issues you outlined and determine whether we can either get you back on track with Hone or set you up for success elsewhere.
Jordanna
She was awesome! I felt heard and my opinions and wants were considered. I could not have felt better taken care of!
Jon
dr. Foxx was very helpful and wasn't pushy. We talked about a few options and he gave me room to explore them. Very professional service.
customer
To the point. Easy to talk to