CW
Support is non-existent
Support is non-existent, you cant see your orders or what you are acually paying for, it's unclear what is shipped when, they make you pay for the membership and then stall while you wait for the actual meds. Your payment is 2 weeks ahead then they renew your meds and eventually ship them to you, but not at the same time or in one shipment. Super weird experience and you can't talk to anyone via chat or on the phone, only some doctors who are helpful, but not about how bad their website platform is. I would avoid them completely. There are other better competitors out there.
Response from Hone HealthSep 24, 2025
Hey CW, we'd love to take a closer look at what you outlined and try to help. We just requested more info through Trustpilot about your review. If you respond to that request we'll make sure a Care Team manager touches base to help. Whether you stick with Hone or not, our team will make sure to set you up for success!



