Hone HealthReviews of honehealth.com

The doctor was great, no issues there. I'm confused as to what is next...I had my appointment at 10am on 10/01/2025. The doctor is met with stated she would add the prescription recommendations but I still do not see anything.

⭐️⭐️⭐️⭐️⭐️!!!!!

My doctor was a great listener and communicator. He didn't just ask how I was feeling– he asked if I was feeling 100%. My previous provider (almost twice as expensive) was under-prescribing me but seemed to only care about my "numbers" instead of asking about my specific symptoms.

Friendly, explained things well, gave non-injectable options.

The practitioner was awesome. She was kind, patient, a great listener and assured me she could get me back to feeling great again. She is very highly recommended.

Oct 2, 2025, circa 5:30 pm PST: I'm not surprised by what people are saying in the approximately 160 one star reviews. I can't believe how bad my experience has been, especially given so many five star reviews. In order to protect myself from what some folk are reporting, I've had my VISA card cancelled. To get a flavor of how it goes, please see my latest email to "name redacted" which is below: "name redacted", I've never received an invoice number from Hone, despite the charge to my VISA, yesterday at 2:59 pm PST. This was almost instantly charged by Hone after I placed the order. The only reference number that I've got from Hone is in the reply to my first email. It's "request 1585098". ADDITIONALLY, I still can't log in to Hone, even though I keep emailing about this. Today, at 3:09 pm PST, I got another text from Hone telling me to log in and complete the intake form. As Hone should know by now, I can't log in! When I've tried the alternative of unlocking my Hone account (because Hone has my email address) several times, both yesterday and today, a message pops up that says: "Unable to unlock account at this time. Try again later." I've had enough of being messed around. Please refund the $65.00 that you charged my VISA card yesterday. AND please respond to this email. Yours sincerely, Xxxxx Oct 2, 2025, circa 8:55 pm PST: Hone Health's reply is that they need more information. WHAT DRIVEL!!! The review included the info request number (viz. 1585098) and other info that could easily allow them to find me in their system. Anyway, I filled out the form, here on Trustpilot, with email, phone, and a ref # (1585098). I'm so impressed it only took them about 2 hrs and 50 mins to reply this review... when I just don't hear from them when I email them. Draw your own conclusions. Oct 3, 1:15 pm PST, dealing with Hone's reply circa 8 am today: Hone keeps spouting drivel! If they have the ticket number, then they must have the email address of to whom it was sent. Additionally, they could take a look at $65 VISA charges on Oct 1. There can't be all that many. As I've told Hone Health before now, I just want my $65 refunded. I'm no longer interested in logging in. Please just make the refund. (ALSO, my apologies to Trustpilot readers for dealing with Hone on your time. However, it seems to be the only way to get Hone to take any notice of me. Thanks) Oct 6, 2025, circa 11:15 am PST: I know this is tedious for everybody, but Hone Health is still pretending that I haven't asked for a refund. It seems the only way to get Hone's actual attention is thru Trustpilot, although they've completely ignored what I've put on Trustpilot so far. What follows is my reply to an email from "name redacted" that I received today at 9:25 am: "subject: Please Refund My $65 Hi "name redacted", Sorry about sending my last message from an email address that's different from the one I used when I ordered tests on Oct 1. This email is being sent from the email address used on Oct 1 (viz. xxxxxxxxxxxxx.xxx). You should also be able to locate me from these three ticket numbers, viz: 1590930, 1585098, and today's number: 1586765. (I'd give you an invoice number too, but I've never received an invoice number.) In my case, I paid $65 and was then unable to log in the Hone website to complete an Intake Form. (No Intake Form was mentioned before I placed the order. Nevertheless, I tried countless times to log back in). Subsequently, given the incompetence encountered by simply asking for help to be able to login, the lack of any invoice number, and what I found in the one star reviews, I decided to ask for a refund because I had entirely lost confidence in Hone Health. "You're asking me now, in addition to an email address, for my date of birth and a contact number. But, I'm asking for a refund. Those two things have nothing to do with making a refund. The Hone Health website gives the impression that refunds are routine, and not a problem if it's a fair request. The amount is $65, paid for an "Optimal Health Biomarker Test", charged to my VISA on Oct 1st. Please don't send me anything more about logging in to Hone Health. Can you just please refund my $65? Thanks, xxxxx" Oct 6, 2025, circa 4:25 pm PST: Happily, got a reply email from Hone Health at 2:25 pm today saying they're refunding the $65.00, but it will take approximately 10 days. I've changed the title of this review. The original title had "Stinks!". It's really a bit too over the top if the refund actually happens. However, since Hone Health manages to charge a VISA card within seconds, but takes approximately 10 days to make a refund and, in light of so many other one star reviews, I hardly need to advise great caution! OCT-15-25, 12:30 pm PST: Today, am told that Hone has reported me as contravening Trustpilot guidelines. So now two names are redacted . Did get $65 refund.

Dr Hardman was very helpful with needed information to make an informed decision on possible treatments

Very knowledgeable and personable provider that answered all my questions.