Idb
There is NO Customer Service
There si NO WAY to talk to a real person when things go wrong. Although I have entered the date here as 10/8, the issues with this company's customer service have been ongoing for 3 months. When I first started "talking" with this company, I started getting strange responses to my questions. For example, I had to do a blood test...but I had to complete three blood tests. It took weeks of back and forth with customer service to understand why. Recently, the company charged me for my prescription, but it was never sent. I was told by text that it was because they did not have my address - yet it is in my profile and I had already received my first round of treatment. I wonder if this is medical negligence - to start someone on treatment and then stop treatment without consultation??
Response from Hone HealthOct 13, 2025
Our team would love to help here and learn more about your experience, but there is no name or contact info associated with this review. We've requested more info through TrustPilot — if you can please respond to that request with your contact info, a member of our team will be in touch ASAP!