James R.
Customer service is non-existent
Customer service is non-existent. It's next to impossible to get anyone to respond in a timely fashion if your trying to book an appointment or track down why they haven't updated your labs for over a week after you took them. My prescriptions have lapses while I'm waiting to schedule a follow up meeting with the MD. I have asked the firm multiple times to simply cancel my orders if they will not respond to my requests. So, stuck in limbo with Hone, no responses, no treatment, and no refund.
Response from Hone HealthDec 24, 2025
Hi James, we can confirm our team reached out to your email address ending in 'rr.com' a few times last week regarding your labs, but they have not heard back. The team just needs to gather more information about how those labs were completed in order to help. Please respond back to those emails and we'll make sure to get your case resolved ASAP!