Lacey B.
Dr. Bates is awesome
Dr. Bates was amazing! So experienced full of knowledge. She was a joy to talk to

Hone was founded with an unwillingness to accept that "aging" is interchangeable with "declining". We don't focus on turning back the clock or becoming who you used to be, because the real opportunity lies in helping you become the best you can be. We believe that our bodies can be optimized to reach their peak performance, for whatever it is that matters in your life. Hone’s personalized care process is designed to help you relieve symptoms quickly, reach your long-term health goals, and thrive even as you age.Your initial treatment is just the beginning of Hone's personalized health roadmap, developed specifically for your body using the latest health science. As you make progress, you’ll be amazed by what’s possible, and we’ll be there every step of the way with regular check-ins and adjustments to optimize your treatment.Hone’s membership has been created to build a deep relationship where we can partner over the course of your life to help you succeed. We want to celebrate your wins and help you through your losses. Our community rallies around each other and Hone members are always there to help and encourage your progress. The best decision you can make is not to wait any longer–––join our healthcare revolution today!
Hone Health (honehealth.com) has 11,925 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Lacey B.
Dr. Bates was amazing! So experienced full of knowledge. She was a joy to talk to
Lana
My appointment was scheduled for me and was easily completed. Received results in 2 days. Bloodwork under my insurance is more expensive than this $65. My results were easily accessible. I could have taken them to my own doctor (they were available to me) but probably would have been told I didn’t need anything. Appointment with physician was easily made. No issues logging in. I was able to ask all of my questions. Received information about what I needed, why, what the results should be, side effects and benefits of what I was prescribed. Suggested a supplement that I purchased at the store. Scripts were VERY reasonably priced. I am looking forward to receiving my medications and feeling better.
Luis L.
Dr. Roberts was very thorough with lab test results and very helpful with explaining the process of testosterone replacement options.
Dianna
Dr. Swain-Jones was fantastic. Her interpretation of my lab results answered so many questions for me. She was great to talk to and built immediate trust and confidence with me. I need to decide whether to get a Hone membership this week but my experience with her is making me very inclined to do so.
customer
Very knowledgeable, and friendly
Rafael E.
Dr Frank Russo is the best I have worked with in my mental health journey. Wouldnt see anyone else.
Karin B.
Convenient appointments where I didn't have to miss work. The technology worked great. The appointment and task reminders were helpful and Dr. Jody Jones, OB/GYN was excellent. She was on-time, very thorough, explained to me her recommendations and took time to answer questions. We had plenty of time and I did not feel rushed.
Private R.
You provided me with a Doctor who lacked care or personalization and was very disengaged. She lacked care and concern and focused on spending her time toward the end of our session about testosterone injection therapy for me when my results were in optimal range. And just to be clearer when I said I don’t understand why I would need this therapy for myself at this time. She said verbatim “so you are or are not interested in Testosterone?” and when I said it doesn’t sound like it’s for me she said okay and we are done and signed off. Again, this was a cold and uninterested doctor and made me feel like she was just pushing drugs. This is a genuine review. And you’re not hiding bad reviews, my point is how trust pilot is set up it masks them until you dig. and have someone who took zero time to care Update based on Hones Reply: I was not paid or incentivized to do this review. The overwhelming positive reviews on Trust Pilot are concerning and the negative ones are hidden until you click on one or two stars. I maintain my dissatisfaction with the provider and can say that beyond the fact that she was late she was unengaged, reading from labs she seemed so disinterested and that she really didn’t like her job or what she was doing. She was so focused at the end of the conversation to talk about testosterone therapy and my levels were optimal. So in review of the response from Hone, they need to take accountability that it may just be they have a doctor on staff who is going through the motions and pushing their products. Overall this company is focused on selling you drug and hormone replacement therapy (even if you are in optimal ranges). The benefit here is getting your blood panel and perhaps checking for extra markers that I'm sure some people perhaps need more help with. The provider was 10 minutes late to the consultation ( to go over the labs) and seemed super uninterested and like she was just going through the motions. Her advice about looking into anti-depressants for migraines was ridiculous to me, (for reference I have zero issues with mood /anxiety) and also pushing testosterone as a therapy when my lab results showed optimal made me realize this is such a scam. If they were true health providers with integrity they would say you really don't need anything right now, focus on a healthy diet and lifestyle and call it a day. My labs all came back pretty great so I guess they need something to push. Be wary and use your best judgement with these companies that are focused on selling their drugs.
Response from Hone HealthJan 5, 2026
Hone does not hide negative reviews, nor do we incentive anyone to ever leave a review for Hone. Continuing to say we "push drugs" is just pushing a false narrative that isn't true and unfounded. -------- Hone's doctors are not "drug pushers" nor are they salespeople. Our doctors only prescribe what they believe are in the best interest of a person's health. Whether our doctors prescribe more or less of any medication we offer, doesn't impact the amount of money they earn. So "pushing" meds wouldn't benefit their wallets. Hone is built on integrity and patient safety. This review does not accurately reflect the care Hone provides, and if this was a genuine review we'd love to learn more about your experience. Unfortunately, this review was posted without any contact info or name. We've requested more info about this review through Trustpilot. Once again, and as thousands of reviewers have mentioned, Hone's doctors are champions for our patients and offer the best care possible for them.