customer
Horrible experience !! Good luck trying to cancel your service.
My experience with this service has been extremely disappointing. Initially, things started off well, but over time the level of guidance and overall support declined significantly. A major concern is their billing practice. They continue to charge monthly for testosterone and other medications regardless of whether you have used your current supply. This results in an accumulation of medication while incurring repeated charges—$130 here, $145 there, and so on—without clear justification. The most frustrating part of the experience is the cancellation process. Attempting to terminate services proved to be unnecessarily difficult. There appears to be no reliable way to contact their team, and email inquiries consistently go unanswered. Even after taking measures such as blocking charges through my credit card and switching to a new card number, the charges resumed almost immediately. In my opinion, a far better alternative is to work with a medical concierge. While it may seem like a premium option upfront, it ultimately provides more personalized care and can be significantly more cost-effective than this service.
Response from Hone HealthApr 29, 2026
We've requested more information about your review through Trustpilot. If you can please respond to that request with your patient account info – we'll be sure to touch base and help! That said, anyone can cancel their Hone membership at any time. If you contact the Care Team they will honor any cancel request and refund any orders that haven't been fully processed yet. The Care Team can be contacted via email, inside your Hone account using the chat feature, and by submitting a ticket at HoneHealth.com/CareTeam



