Bookcase that I received was not what I ordered. It was cheap laminated wood, not actual wood as described online. No assembly instructions were provided either. Homeyfad is declining to issue me a refund. Furthermore, a scammer called pretending to be Homeyfad and was trying to scam me out of money in the form of a "return". Do not buy from this vendor
Response from HomeyfadNov 12, 2025
Dear Catherine Botello,
Thank you for sharing your feedback, and we sincerely apologize for the frustration and concern this situation has caused.
We have addressed your concerns through our email communications, where we provided you with detailed product specifications, assembly video instructions, and processed a partial refund for you.
Additionally, we take the issue of fraudulent activity very seriously. HomeyFad does not make unsolicited phone calls to customers. Any call claiming to represent us regarding returns or payments is fraudulent. Our only official channel of communication is through our support email: [email protected]. Please do not share any personal or payment information with unverified sources.
We truly value your business and are here to ensure your experience is resolved fairly and securely. If you have any further questions, please contact us directly at our official email.
Thank you for bringing this to our attention.
Sincerely,
HomeyFad Team
MM
Matthew M.
Buyer Beware!
I would urge everyone to stay away from this company. Their product descriptions on their website can be inaccurate, and when you receive the goods, and find out that you're not getting what was described, it is impossible to return the items. This is because they ship the goods directly from China and have no domestic return address. They advertise "free returns," but you have to pay for shipping to China. As it turns out, the shipping costs can be equal to, if not higher, than the price of the goods. They will not offer any help to pay for shipping even though they have misdescribed/mischaracterized the items on their website. Just an awful experience.
Update: As you can see from their response, they simply declare that the problem is me, not them (and they are the ultimate judges), and then fail to address the real problem that everyone should know: they make no accommodations for returns. They insist that you return the items to China, and this makes the cost of almost any return more than the price of the product. Any legitimate company doing business in the US would make it possible to return the items to a US address. As for the dispute in question, they claim that the image on the website matches the product. But since purchasing the product, they have taken down the link I purchased from and now list the same products on a different link (hence changing the images on the site). And even on the current website, they list the same chair as both "dark brown" and "red". The product is clearly brown (not "red" as described in my purchase order), and I provided photos to show that (they claim it's lighting, haha). But here again, even if there's a way in which I'm to blame, any respectable company would have a mechanism set up to help deal with situations where the buyer is confused or makes a mistake. There is no such mechanism. Thus, buyer beware!
Response from HomeyfadNov 10, 2025
Dear Matthew Meyer,
Thank you for reaching out and for sharing your feedback. We’re truly sorry to hear that you’re disappointed with your recent purchase and we completely understand your concern regarding the color difference.
We’ve carefully reviewed your order and the product listing. The item you received matches the photos shown on our website; however, we understand that color tones can appear slightly different in person due to lighting, screen display settings, and individual perception. In fact, the color shown in the images is consistent with the actual product.
Therefore, according to our return policy statement, for returns that are not due to product quality issues or appearance defects, we offer a partial refund (excluding the shipping cost), and the return shipping cost will be the responsibility of the customer. You can view our full return policy here: https://homeyfad.com/pages/30-day-return-policy.
We hope for your understanding. If you need any assistance, please feel free to contact us at [email protected] — we’ll be happy to help.
We also truly appreciate your kind suggestion about improving the product description on our website. Your feedback is very valuable, and we’ll carefully review it to make sure our listings are clearer for future customers. Thank you again for sharing your thoughts with us!
Sincerely,
HomeyFad Team
BG
Benjamin G.
Item came damaged and of a completely…
Item came damaged and of a completely different stain color. Got the run around from customer service and eventually opened a dispute on my card. Went back and forth and they offered a refund if I cancelled the dispute. They then reneged on the refund.
Response from HomeyfadOct 5, 2025
Dear Benjamin Glass,
We are deeply sorry to hear about the damaged item, the color discrepancy, and the profoundly frustrating experience you had with our service and refund process. The situation you described is unacceptable, and we offer our sincerest apologies.
Upon investigating this case, we confirm that a full refund for your order. It may take 7 business days to appear in your account.
We have also addressed the internal communication failure that led to the delay. Thank you for holding us accountable. We are committed to learning from this and doing better.
Sincerely,
HomeyFad Team
MC
Michelle C.
Fradulant Company
I ordered 2 furniture pieces about a week ago. After a couple days of waiting for a confirmation on shipping, I wrote to their Customer Service department requesting an estimated shipping date. After a day with no response (their website reads that they respond within 24 hours), I searched the company's reviews. I learned that shipping can take months and that some customers have reported receiving incomplete or never receiving their orders. Others reported receiving their order only to find that the furniture was defective, not what they had ordered, or of poor quality. I then requested a cancellation of my order (per my account, the items had not shipped) as their website reports a 30-day refund policy. I have requested a cancellation of my order every day for the last 3 days with no response from Homeyfad, and my order still shows as "not shipped." I have sent an email daily and left 2 messages on their Customer Service line (which is a generic voicemail service). No one responds in their chat option. I believe they are not a legitimate company. Yesterday I filed a dispute with my credit card company. As of today, my order remains "not shipped," and they are not responding to Email or phone.
Response from HomeyfadOct 4, 2025
Dear Michelle Croissier,
We have successfully cancelled your order. The refund will be returned to your original payment method within 7 business days.
We are truly sorry to read about your experience and the significant frustration it has caused. Please accept our sincerest apologies for the delayed response and the concern this has raised about our company's legitimacy.
The primary reason for the communication delay was the recent public holiday period combined with time zone differences, which resulted in a higher-than-usual volume of inquiries and longer response times. This is not an excuse, but an explanation for our silence. We failed to meet our 24-hour response promise in this instance, and for that, we are deeply sorry.
We can confirm that we have prioritized your case and have sent you a detailed email directly today.
Company Legitimacy: We assure you that Homeyfad is a legitimate business. We understand why the lack of communication would lead to that conclusion, and we take full responsibility for creating that impression. We are actively reviewing our customer service processes to prevent such situations in the future.
We value your feedback as it helps us identify critical areas for improvement. We hope you will give us a chance to make things right and to provide a better experience in the future.
Sincerely,
Homeyfad Team
PF
Paul F.
Had to file a dispute with my credit card company
They sent an item that was *sort of* similar to the photos online, but definitely 1) not what I ordered, and 2) of low quality. They also did NOT send assembly instructions, and there were over 50 pieces to assemble! They were of no help via email, but my credit card company helped me to successfully dispute the charge. AVOID ordering from Homeyfad, and if you didn't get what you ordered, call your credit card company to get a refund!!!
Response from HomeyfadSep 28, 2025
Dear Paul Fremeau,
We are deeply sorry to hear about your experience. Thank you for bringing this to our attention.
Your feedback is critically important to us. We take the issues you've raised very seriously.
To resolve this issue, we need your help. Could you please contact us directly at [email protected] with your order number? This will allow us to:
Fully investigate the specific error in our fulfillment process.
Understand the breakdown in our email communication.
Despite the credit card dispute being resolved, we believe in making things right. We would like to offer you a gesture of goodwill to compensate for the significant inconvenience and frustration this has caused.
We are committed to learning from this and improving our quality control and customer service. We hope to have the opportunity to restore your faith in us.
Sincerely,
Homeyfad Team
VB
Veronika B.
Sometimes, you get what you pay for!
Pleasant exchanges via email, but after we waited ~ 5 weeks for delivery, the items that arrived were of very poor quality. In addition, some of the details were actually crooked. So, I emailed Homeyfad and submitted photos, but instead of accommodating our request for return info, they kept trying to negotiate a discount. What a LONG and unpleasant experience this has been. I will not be ordering from Homeyfad again -- no matter how reasonable the price.
Response from HomeyfadSep 28, 2025
Dear Veronika Benson,
Thank you for taking the time to leave this feedback, and we sincerely apologize that your experience with us fell so far short of expectations. We are truly sorry for the frustration caused by the delivery delay, the product quality issues, and especially for the unsatisfactory resolution process that followed.
The situation you described is not the standard we wish to uphold. While our initial intention in offering a partial refund is often to provide a swift and convenient solution for minor issues, we fully recognize that it was not an appropriate response for the significant quality problems you encountered with crooked details.
Thank you for holding us accountable. Your feedback is crucial, and we are using it to improve our product quality and customer service protocols. We wish you the best in your future endeavors.
Sincerely,
Homeyfad Team
JC
Jacob C.
Poor quality.
The chair we ordered is super cheap quality. Definitely not worth the price. Picture makes it look really nice and a decent size but after receiving and assembly it is reallt cheap materials, hardly any padding and is really small. Absolutely regret buying. If they were US based I would absolutely go through the trouble of returning it.
