RUN as fast as you can from this company !! Items shown vs actual quality are NOT the same, very poor quality
Very deceitful when ordering items, showing in stock, confirming delivery dates, then only to learn either out of stock or with 16 weeks delivery, not to mention they have YOUR money
Customer service is AWFUL.. yes the ole "third world" folks you cant understand, oh yes they will use the F-Bomb word
Good luck with refunds , as they are NOT interested in making timely refunds
Response from HomeyfadMay 15, 2026
Dear Jimmy,
We’re truly sorry for the frustration and disappointment this experience has caused. We completely understand your concerns regarding the delays, product expectations, and refund process, and we sincerely apologize for the inconvenience.
Please rest assured that we will personally re-review your order situation with our team to better understand what happened and work on correcting or making up for any mistakes made during the process. Your feedback is important to us, and we genuinely appreciate the opportunity to improve this experience for you.
Thank you for your patience and understanding.
Best regards,
HomeyFad
PH
Phillips
Very poor quality
We bought a bookshelf thinking we would get a piece of finished furniture. What we received was unfinished wood that when built was a wobbly bookshelf. The description and pictures of the product DO NOT match what was received. I can’t tell you how poor this product was for what I paid. I contacted customer service and they told me that if I wanted to return it, I would need to pay shipping. I am still in contact with them to try to get a full refund.
Update: I want to respond to the message they sent in response to my review. Photos were sent with my original email, the different customer service people I have been emailing with are trying very hard to avoid a full return. Overall, I feel extremely misled by this company and want to warn others to not trust the photos. Unfinished wood!
Response from HomeyfadMay 8, 2026
Dear Phillips,
We are truly sorry to hear that the bookshelf you received did not meet your expectations. We completely understand your disappointment and sincerely apologize for the inconvenience caused.
Please rest assured that our customer service team will continue to communicate with you actively and is fully committed to resolving the issue you experienced. To help us better evaluate the situation, we would appreciate it if you could send us some photos via email showing the damage, unfinished wood, instability, or any quality issues with the bookshelf.
Once we receive the photos, we will review everything carefully and work with you toward a satisfactory solution as quickly as possible. We truly value your feedback and will do our best to assist and cooperate throughout the entire process.
Thank you for your patience and understanding.
Best regards,
HomeyFad
BK
Barry K.
Items don’t match descriptions
I ordered barstools in December 2025. They did not arrive until late February 2026 and when they did arrive, they did not match the descriptions on the website whatsoever. The items were a completely different color and extremely poor quality, not real leather or even a decent synthetic leather. The stools are also the wrong size. Listing was for 15” seats and they are only 12”. Barely big enough for a child. I reached out to customer service and received no response for six weeks until I filed a charge back with my credit company at which point they offered me a fraction of what I paid as a refund and to keep the items. The investigation is still ongoing with my credit card company. Nightmare. Avoid all costs.
******update******
I also see they replied here pretending to be helpful so I’m editing to show how they actually respond to their emails in real life. They have no interest in resolving this directly or fairly:
Dear Barry Kiffer
Since you have already filed a dispute, there is nothing more for us to discuss. We can only wait until the dispute is resolved.
Best regards,
Pavel
HomeyFad Customer Service Team
Response from HomeyfadApr 20, 2026
Dear Barry,
We’re truly sorry to hear about your experience, and we sincerely apologize for the frustration and inconvenience this situation has caused you.
First, regarding the delivery timeline, your order was delivered in early February 2026. We understand this was still longer than expected and not in line with the experience we aim to provide. We sincerely apologize for the inconvenience caused by this delay.
We are also very sorry to hear that the bar stools did not meet your expectations in terms of color and quality. Regarding the material, this model is made with leather as specified in our product details. However, we understand that the appearance and feel may not have fully matched your expectations, and we sincerely regret any confusion or disappointment this may have caused.
Additionally, we sincerely apologize for the delayed response from our customer service team. A six-week delay in communication is not acceptable, and we fully understand how this may have added to your frustration. We are already reviewing this internally to ensure it does not happen again.
We understand that you have initiated a chargeback with your credit card company, and we fully respect that process. At the same time, we would truly appreciate the opportunity to resolve this matter directly with you.
Please kindly contact us via email, and our team will also proactively follow up with you. We are committed to finding a fair and satisfactory resolution for you, whether that involves compensation, return assistance, or another solution that better meets your expectations.
Thank you for your time and patience, and we sincerely hope we can resolve this for you in a positive way.
Best regards,
HomeyFad
HH
Holly H.
False advertising
I bought two " leather" bar stools from Homeyfad. The total was over $966. I was promised fast shipping. It took 58 days for the bar stools to get here and when they did finally arrive the bar stools are clearly not genuine leather but rather faux plasticky looking leather. This is apparently a very common complaint with this website. The product is not as described and in fact is false advertising. I have contacted my bank and my credit card company to dispute the charge of this. Do not order from this company.
Response from HomeyfadApr 20, 2026
Dear Holly,
We’re truly sorry for your experience and the frustration caused by the delay and product concerns. We completely understand how disappointing this must feel after such a long wait.
Regarding the material of the bar stools, we would like to clarify that this model is made with genuine leather material as specified in our product listing. At the same time, we understand that the look and feel may not have matched your expectations of genuine leather, and we sincerely apologize for any confusion or dissatisfaction this may have caused.
We also want to sincerely apologize for the 58-day delivery time. This is not the level of service we aim to provide, and regardless of the circumstances, we take full responsibility for the delay and the inconvenience it caused you.
We understand you’ve already contacted your bank and credit card company. At the same time, we would truly appreciate the opportunity to resolve this directly with you. We are committed to working with you toward a solution that you feel comfortable with.
Please kindly reach out to us directly via email, and our team will also proactively follow up with you. We will do our best to provide a resolution in a way that meets your expectations and ensures your satisfaction.
Thank you for your patience, and we look forward to resolving this for you as quickly as possible.
Best regards,
HomeyFad
AG
Adam G.
Still waiting 2 month later
I ordered a simple shoe cabinet from homeyfad in early February.. it is now April and there have been no updates as to shipping or estimated arrival. Emails to customer support have not led to more information or resolution. I am going to cancel and mask god a full refund at this point. Sorry I took a chance on this site
Response from HomeyfadApr 8, 2026
Dear Adam,
Please accept our deepest apologies for the unacceptable delay and the lack of communication you've experienced. We hold ourselves to a much higher standard, and we clearly fell short in this instance.
Your order was affected by a combination of holiday backlogs and an extended customs inspection, but we realize this doesn't excuse the frustration of waiting without updates.
We have sent a priority email to you to resolve this privately. We are prepared to offer a refund or an alternative solution that works best for you. Please check your inbox so we can make this right immediately.
Sincerely,
HomeyFad Team
TS
tara S.
I wish I could give negative 10
I wish I could give negative 10. My order took incredibly long, months. I was also given ghost tracking numbers like other customers and when my chair finally arrived, it had HOLES in the fabric. I sent them a photo & they offered a 40 dollar credit…the chair was very expensive. Please stay away from this scam company
Response from HomeyfadApr 8, 2026
Dear Tara,
We sincerely apologize for the delay and the damage to your chair. This is not the standard we strive for.
To clarify and resolve this: our records show an offer of a $100 refund (rather than $40) against your order. Furthermore, we are prepared to send a replacement via priority shipping immediately.
We have reached out to you directly to fast-track this. Please check your email so we can make this right for you.
Best regards,
HomeyFad Team
RT
Renee T.
Lack of delivery 3 months
This is an update. I placed an order Feb 9th. It is now April 4th and have not received my order. When I look at the tracking, it is still over seas. My original post was because they never responded to me after placing requests on 3 different platforms. They finally did, stating my email went into spam folder. First reason gave me for delay was Chinese holiday, second is just apology and would offer me a $5.00 refund. I just want my dang side table.
Response from HomeyfadApr 8, 2026
Dear Renee,
We are deeply sorry for the frustration and the long wait. A three-month delay is unacceptable, and we acknowledge that our previous $5.00 offer did not reflect the seriousness of the situation.
We have escalated your case to our management team to expedite your delivery and provide a more meaningful resolution. Please check your email for a direct message from us—we are committed to making this right and getting your side table to you as quickly as possible.
Thank you for your patience while we fix this.
Best regards,
HomeyFad Team
RH
Rod H.
Scam company... Buyer beware.
If I could give this company less than one star I would. First, I ordered it and after two months cancelled the order that never showed up. That was three emails into the deal. They never responded. Then, after I purchased another cabinet, the Homeyfad cabinet showed up - and then the company asked me to pay for it (I had disputed it on my Visa). I declined and asked them for a shipping label and told them to come get it. They declined and said keep it. I didn't need it and told them I would donate it (I was going to give it to Habitat). So, I finally opened the package with two hundred parts and no instructions. Figured I would try to call and get instructions - all calls to their published number failed. I'm going to throw the entire thing out. Buyer beware!!! Total BS company.
Response from HomeyfadApr 1, 2026
Dear Rod,
We are deeply sorry for the frustration and inconvenience you’ve experienced. This is far from the standard we strive to provide. We sincerely apologize for the shipping delays and the lack of communication you encountered—we clearly dropped the ball here.
Please know that we are a real team, and we are actively working to fix our communication channels to ensure this doesn't happen again. We would appreciate the chance to send you the missing instructions digitally, or offer a solution that makes this right, even if you’ve already decided to donate the piece.
Please contact us directly at [email protected] or call us at +1 302-337-4447 so we can personally resolve this for you.
Sincerely,
The Homeyfad Team
