Pat K.
BEWARE: Do not order from this company
Do not order from this company. They do not honor their return policy. I purchased 3 bar stools from them. There was a miscommunication on the delivery date and I no longer needed the chairs when they were delivered. I contacted Homeyfad on July 10, 2026 that I needed to return the chairs and requested the return labels. After 12 back and forth emails, I still have not received the return labels. Today is July 22, 2026, 12 days after I requested the return labels and still no labels. They play games, their initial response was “we will give you a 10% discount if you keep the chairs and sell them. I told them NO, I want to return the chairs and that I would pay the return shipping. Then, they started the delay tactics. They keep requesting pictures of the boxes (I have sent them 3 separate pictures). Now, they are requesting I reopen the large boxes and take pictures of the inside of each box so they can verify the packaging. They wanted pictures of the original labels ( that was picture #3). You can’t call and talk to customer service. You send an email and they respond the next morning with another ridiculous request. For nearly 2 weeks, I have had these large boxes in my garage. I have never experienced anything as ridiculous as this. I have disputed the charge on my Credit Card and forwarded all of the emails to CitiCard. Please beware this company does not honor their return policy. At this point, I think they are trying to stall until after the 30 day return window has expired. I am praying CitiCard will credit my account. The chairs cost $1537.00. I am retired and cannot afford this loss.
Response from HomeyfadJul 24, 2026
Dear Pat King, We are sorry to hear about your experience and understand your frustration with the return process. We want to assure you that our intention was never to delay your return. The requested package photos are part of our standard process for large furniture returns, as we need to verify the packaging condition to help ensure a smooth return and avoid any issues during transportation. We appreciate the photos you have provided and apologize if this process felt inconvenient. We have already provided the return label for your order, and we are currently waiting for the package to be returned so we can continue with the next steps of the return process. We value your feedback and will continue working to improve our communication and return experience for our customers. Thank you for bringing this matter to our attention. Best regards, HomeyFad