HomeyfadReviews of homeyfad.com

Response from HomeyfadSep 7, 2026

Dear Amanda Haynes, Thank you for sharing your feedback. According to the latest tracking information, your package has been marked as delivered. Could you please check whether you have received it? We sincerely apologize for the inconvenience caused by the shipping delay. Our customer service team has also contacted you by email with a compensation option. We hope to hear back from you soon so we can help resolve this matter. Best regards, HomeyFad

Response from HomeyfadAug 31, 2026

Dear Kristen Larch, We’re truly sorry for the long wait and the frustration this has caused. We understand how disappointing it is to still be waiting after 37 days, especially when the tracking link is not working properly. We also apologize that our previous response did not provide the clarity you needed. Our customer service team will look into your order and tracking status again to provide you with a clear update. We appreciate your patience and sincerely apologize for the inconvenience. Best regards, HomeyFad

Response from HomeyfadAug 31, 2026

Dear denise garvey, We’re very sorry to hear about your experience. This is certainly not the outcome we want for our customers. Our customer service team will take another look at your order and work with you to find a satisfactory solution, whether that means sending replacement parts or arranging a return of the barstools you received. Thank you for your patience, and we sincerely apologize for the frustration and inconvenience this has caused. Best regards, HomeyFad

Response from HomeyfadAug 17, 2026

Dear Jenn Smart, We’re truly sorry for the frustration and inconvenience you experienced. We understand how disappointing it must have been to wait over seven weeks and then receive the cabinet with damage and without an assembly manual. We’ve notified our customer service team to prioritize your after-sales request and assist with your concerns as soon as possible. We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve this for you. Best regards, HomeyFad

Response from HomeyfadAug 17, 2026

Dear Jason Allen, We’re truly sorry for the frustration and inconvenience you experienced, especially after such a long wait for your table. Regarding the assembly, we’d like to clarify that this coffee table is designed without pre-drilled holes for the screws. The screws can be driven directly into the solid wood components during assembly, so pre-drilled holes are not required. We also apologize that the assembly instructions were not included with your order. We understand that this made the process much more difficult, especially when assembling the crossed base. Please feel free to contact our customer service team with your order number and photos of the base. We’ll be happy to provide the assembly instructions and assist you step by step to ensure the table can be assembled properly. We sincerely apologize again for the inconvenience and appreciate you bringing this to our attention. Best regards, HomeyFad

Response from HomeyfadAug 10, 2026

Dear Tyson Steere, We’re truly sorry to hear about your experience and apologize for the issue with the screw sockets and the inconvenience it caused during assembly. We also sincerely apologize for the delayed response to your emails. We have shared your feedback with our customer service team and asked them to pay special attention to your case. Please contact us with your order information so we can assist you with a proper solution as soon as possible. Thank you for bringing this to our attention, and we apologize again for the frustration caused. Best regards, HomeyFad

Response from HomeyfadAug 6, 2026

Dear Marty, We’re truly sorry to hear about your experience and regret that the product did not meet your expectations. We sincerely apologize for the delayed response to your emails due to a recent increase in customer inquiries. We have informed our customer service team to pay special attention to your request and will work to address your concerns as soon as possible. Thank you for your patience and understanding. Best regards, HomeyFad

Response from HomeyfadAug 6, 2026

Dear CL, We’re very sorry to hear about your experience and we sincerely apologize for the frustration and inconvenience caused. We have seen your concerns and would like the opportunity to look into your order and assist you. However, we are unable to access your order information through this review platform because we do not have your order number or purchase details. Please kindly reach out to our customer support team via email and provide your order information so we can investigate the situation and help resolve the issue. We also sincerely apologize if our response was delayed. Due to a recent increase in customer inquiries and limited support availability, our reply time may have been longer than expected. We are working to improve our response process and better support our customers. We truly value every customer and hope to have the chance to address your concerns and provide a proper solution. Best regards, HomeyFad