HomeWetBar.comReviews of homewetbar.com

HORRIBLE- I ordered a personalized glass and when received it had a HUGE seam going right through the middle. When I reached out to Jess at customer service the ONLY options were a 15% refund or to return it for 30% stocking fee. No apologies or offers to re-do a sloppy item. WORST purchase I have ever made.

I ordered a monogrammed ashtray. It arrived with chip on the corner. I was surprised they shipped it like that because it was obviously not damaged in shipping. They sent it that way. However, they sent me a replacement. The monogramming on the replacement was really of a very low quality. I could see the difference. Calvin had a lame excuse blaming it on the marble base. Not true. He offered me a 15% store credit. I wouldn’t buy a thing from them ever again.

I ordered an engraved cutting board as a friend’s wedding gift. I paid for express shipping and the product arrived almost immediately. The actual cutting board is gorgeous - the packaging states “Made in China”. CAUSE OF MY DISAPPOINTMENT - The engraving is extremely shallow and the same color as the wood; barely ANY ink was used apparently. The lettering is barely visible and only slightly negligible when I touch the lettering by hand. I phoned HWB and was advised to try rubbing on some cutting board oil (WTH). Clearly they have come across this issue before, so why not address the issue during the engraving process rather than OVER promising and UNDER delivering to a consumer. Footnote - I bet if I had worked with the people in China (where the cutting board came from), “they” would have gotten the engraving right and probably at a fraction of the cost. Signed - EXTREMELY Disappointed.

Shipped me someone else’s order, called them, no response. After I stopped payment, thanks Amex, they tell me they want me to do this & do that, like I work for them . . . Yeah right! This is likely some guy working out of his garage in Oklahoma trying to pretend he’s a big organized company, when in fact, after too many cans of lite beer, he’s stumbling around mixing up everyone’s orders. Lastly, the person’s order I got was filthy, the glassware looked like it had been sitting on a table at a swap meet for years.

Purchased the 6 piece bourbon smoker kit, engraved for a Christmas gift for my husband. Ordered it 6 days before Christmas (paid for 3 day shipping), it arrived 12/24!!! The engraving was just as expected, the overall product was perfect! My husband loves it!! The two things I can suggest to make this product even better is to give the customer a choice in the type of glassware… The glass we received is very pretty, but I would have preferred to have an option for a heavy lead crystal glass instead of the basic glass (which would cost more, but it’s a gift!) AND It would be nice to have instructions for the torch… I was unsure if I needed to purchase a canister that can fill the torch or if I needed to purchase a butane refill cartridge… I called the company number, unfortunately the person I spoke to had no idea so I had to purchase both of those things at my local hardware store the day before it was due to be delivered. Other than those two things, this is a great gift!! We haven’t had a chance to use it yet, but my husband is looking forward to it. Would definitely recommend this company, and will look to purchase something else in the future from them.

The produce was poorly constructed and IS NOT made on THEIR production floor but in China. The foam used is the cheapest foam with no resilience. It is a cheap foam attached to a thin cardboard that easily bends. This is bad, since this is the cover over the wine and below the wine implements, That means the foam has big dents from the implements pressing against the foam. The box is not sized right and is too small for the wine bottle and implements. They press against each other far to tightly, The height of the box needs to be increased. The enter foam in the box and drape look like they came from a junk yard. They include the personal note being sent on the SHIPPING LABEL in small print - difficult to even find. This note is traditionally a card separate from any shipping label...ridiculous. A real hack outfit and far too expensive for what one receives.

Placed a order paid for express shipping never arrived don’t even bother with there customer service

I ordered a pair of monogrammed leather wraps and two whiskey glasses. While I received the products in a timely manner, they are virtually unusable. The wraps are far too big for the glasses. The leather rides too high on the glass. This makes it almost impossible, and definitely too uncomfortable to drink from.