HomeWetBar.comReviews of homewetbar.com

We received 4 personalized pilsner glasses as a wedding gift. We noticed some of laser print lettering was messed up on each of the glasses. I contacted homewetbar customer service, sent them photos as asked and they offered a 15% refund. I informed the gifter to expect a 15% refund and told homewetbar of my disappointment in their “satisfaction guarantee” and will never use their company. HomeWetBar customer service replied to request more photos. I’ve learned all I need to about HomeWetBar customer service and choose not to waste my time with their unwillingness to make things right.

ordered a whiskey set paid for expedited engraving box came defective does not close the edges don't line up! there was zero quality control I wish I could add photos imagine one edge going far over to one side and the other side of the top not reaching the edge of the box. Zero quality control

I had ordered glasses with expedited SHIPPING. As their website says, if you order before 2pm it will be DELIVERED in two days. It has now been two days, and they are saying my order has not even shipped. They are unwilling to give me my money back and trying to spin the narrative about what their expedited shipping means. This is a horrible company and please do not buy from them. They are scammers

Do not buy from them! Ordered 2 sets of Glencairn cyrstal cut glass, and the glass size was different with size of rim and height, which brought me a concern as I was gifting to my friend. I requested one of the item to be replaced, and the email i received was to return it but I will be responsible for the shipping. The quality of the glass isn't consistent and they know that it will be hard for customers to return, when considering shipping is buyer's responsibility. Just stay away from them as much as possible

BUYERS BEWARE!! This company does not stand behind their word of "Satisfied or Refunded." The glasses I ordered were not fully etched. They will not fix the problem, nor will they refund me the money I paid. They think a 15% store credit will suffice. NO WAY! Why would I ever buy anything else from you? I paid for a service and product and as a customer I expect what I paid for. Not something that is "good enough." The missing etching makes them look cheap. As a buyer, sure you may get lucky and get a good one, but are you willing to risk it when they don't stand behind their word or products?

HORRIBLE- I ordered a personalized glass and when received it had a HUGE seam going right through the middle. When I reached out to Jess at customer service the ONLY options were a 15% refund or to return it for 30% stocking fee. No apologies or offers to re-do a sloppy item. WORST purchase I have ever made.

I ordered a monogrammed ashtray. It arrived with chip on the corner. I was surprised they shipped it like that because it was obviously not damaged in shipping. They sent it that way. However, they sent me a replacement. The monogramming on the replacement was really of a very low quality. I could see the difference. Calvin had a lame excuse blaming it on the marble base. Not true. He offered me a 15% store credit. I wouldn’t buy a thing from them ever again.

I ordered an engraved cutting board as a friend’s wedding gift. I paid for express shipping and the product arrived almost immediately. The actual cutting board is gorgeous - the packaging states “Made in China”. CAUSE OF MY DISAPPOINTMENT - The engraving is extremely shallow and the same color as the wood; barely ANY ink was used apparently. The lettering is barely visible and only slightly negligible when I touch the lettering by hand. I phoned HWB and was advised to try rubbing on some cutting board oil (WTH). Clearly they have come across this issue before, so why not address the issue during the engraving process rather than OVER promising and UNDER delivering to a consumer. Footnote - I bet if I had worked with the people in China (where the cutting board came from), “they” would have gotten the engraving right and probably at a fraction of the cost. Signed - EXTREMELY Disappointed.