Homesmarttechnologies is listed under Construction Services.
Homesmarttechnologies (homesmarttechnologies.com) has 382 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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382 approved reviews, newest moderated first
Bruce S.
Our installers, Joe and Jermaine, were prompt, courteous and efficient. We felt very confident in their abilities. They explained all the steps for installation and operation of the products. Each installation was documented with pictures and they answered all of our questions. I can't wait to see how these products work.
Mary W.
I purchased the insulation and attic vent. The guys “overlooked” our 3 bathroom vents and then had correct this issue…. After the entire attic insulation was completed.Then there were issues with the financing and when I told the guy I did not get an email from the bank he TOOK my phone out of my hand as if I were incompetent and unable to check my emails. Then when I received the emailed forms from the bank the next day they wanted me to sign a form saying they could use my SSN to share or sell as they deemed necessary!!!!… no thank you! I asked that someone call me and I have NOT gotten a call yet!!! Not sure if the items are going to be worth the price but I KNOW the service has NOT been good so far…. Hope things improve,
Response from HomesmarttechnologiesOct 23, 2021
Good afternoon Mrs. Williams, I want to begin by thanking you for your trust and faith in our Company. We view our customer partnerships with great respect and are grateful you have chosen us to help you in protecting your home. I also want to apologize for your recent experience, it is certainly not our intent or our practice to do less than premier customer service and support, or to have made you feel uncomfortable in any way. Unfortunately, if it does occur, we will always make our best efforts to rectify the situation and always strive to surpass our homeowners’ expectations. We are happy you have chosen to work with us in completing our scope of work, and in earning your positive reviews and trust. As to your concern reference your financing and personal information you mention. I believe there has been a misunderstanding, and I want to clarify this for you, and assure you, that we in no way have ever, or will ever ask for, share, or sell any of our customers information. The document you are referencing is a standard financial loan document which was sent to you directly from Enerbank Financial Services. We do not collect or store any personal information on our customers. Your personal information, SSN, and any financial information whatsoever, is protected information obtained directly through the finance company, between you and them only, and is only maintained by them. Please do not think for a second that HomeSmart Technologies was ever in possession of your personal information. We have never asked for, nor will ever require that of our customers, and would certainly never exchange someone’s information as you have referenced in your review. I hope this helps reassure you, that the request had nothing to do with us, and any of your personal information with us, is completely protected. One last thing I would like to mention. You left your review above, asking that someone call you back, and that you had “not received a call back yet!!!”. You left that message before our headquarters office was even open in a different time zone, and then an hour later left this review. Ma’am, I have spoken to my Installations Manager, who reached out to you several times today to try and resolve your concerns. You would not answer his phone calls, and immediately replied by text, that you were working and to only text you. Open communication is only possible when the communication is open in both directions. We are here and available, and I would be happy to speak with you personally, when the time is convenient for you. I believe this matter has already been resolved, but please feel free to contact me directly should you wish to discuss this matter further. Once again, we thank you for your faith in our Company, and we look forward to many years ahead in our partnership with you and your family. Warmest Regards, Shawn Brainard Gen Manager 855-208-2584
Jay
If I could leave one star I would, today there was a free dinner at the Elma Towne Grille, and the person in charge was Jim Lamb( I believe that was his last name) bald head guy that sweats a lot… where to start, first of all the guy need to go to a couple anger management classes and work on his customer service skills, the guy is rude, disrespectful and the worst person I have ever encountered in sales, the way he was talking to the server was very disrespectful and not right at all, if I wasn’t there with my wife I would of have him something to remember. The poor lady that was our server was a very server and the way he was talking to her was not cool at all.. I will make sure to tell people not to purchase anything from your company as long as that lowlife works there. He should be tipping that server 50% because of the way he treated her. And she just took it and stay perfessional and I am glad that she didn’t snoop to his lever.
Response from HomesmarttechnologiesOct 13, 2021
Good afternoon, Jay A., First, let me apologize for what you may have heard or observed. I would really like to speak with you personally about your experience, for further clarity. Please feel free to contact me at 855-208-2584/S Brainard-Gen Mgr. However, I have reviewed our invited guest attendance list, and all of those who attended the dinner event the night you are referring to. I cannot seem to find a Jay A, listed anywhere on our lists, nor is there an email or phone number to be able to reach you directly reference this review? That being said, there is never an excuse for any type of behavior misrepresenting of our company, or our brand reputation whatsoever. A great deal of time and expense goes into reserving these private dining rooms well ahead of the event nights. From marketing expenses, private dining room fees and food costs for each restaurant, in multiple states, and multiple cities country wide. Every effort is made to follow a very strict agenda, to create a professional atmosphere, and a great guest experience altogether. That includes controlling interruptions during the dinner events, kitchen, and restaurant background noise, to having the drinks and dinners delivered to the guests at precise times, to best deliver our seminar experiences, and have as much attention on our guest speakers as we can control. Perhaps, what you may have been witness to, was just ensuring and correcting that the time agenda was being followed, or setting the correct expectations for the restaurant staff, to again deliver the best guest experiences we can possibly offer. If this were your dinner event, and you had spent thousands of dollars to ensure that everything go as planned, I am sure you too would want your guidelines followed as previously expressed. The night you are referring to, the dinner was to have been in a private dining room with closed doors. However, when our Presenter arrived, he was directed to a room next to a bar, not at all private, and he had no way of controlling the ambient background noise. The private space had been reserved weeks ahead of this night, and then was unavailable on this night in question. Our Presenter was doing everything possible, to make the best out of a bad experience, and ensure the best outcome for the guests, as well as for our company. As to the server you mentioned, I have personally called her and spoken with her on two separate occasions, to apologize myself, if she felt she was mistreated in any way at all. We have taken the corrective actions to ensure we have maintained a great relationship with the restaurant, for our future business relationships between our companies. I don’t believe your review in trying to damage or stop someone from doing business with our company, due to a random experience in a restaurant, is at all fair to our company. Given the facts I have now shared with you, I hope that you can empathize, that our guests are our number one concern. If the agenda was not being adhered to in the restaurant, corrective actions were taken to meet our immediate needs of our invited guests. I thank you for your input, and again, ask that you call me if you would like to discuss this in further detail yourself. S Brainard/General Manager
Ms.Z
I would like to thank Marc and Max for making my experience very pleasing, I was not very sure about the solar attic fan but the Technician made it very clear to me and I was happy with the answers given to me. Great Job!
Kathy O.
The three men that did the work were very professonel.they were Rodney,Brian & Mitar The did an exlent job. I was pleased with their work.
Jerry R.
HomeSmart had an excellent sales pitch explaining and demonstrating the products and services they provide. Their In-Home Evaluator was professional, patient, and worked out a clear plan on what we needed and solutions offered. Our Installers (Tyler and Max) were amazing! They were clean, quick, nice and did a wonderful job! We are already seeing a difference in our electrical costs and our A/C isn't working nearly as hard. Thank you HomeSmart Technologies!
Pam Lord S.
Tyler and Max were a little early to our home. They got our insulation and solar ventilation fans installed in abouut 4 hours. They were courteous and professional plus did a great job.
Consumer
Tyler and Max were very professional and did a great job! They were right on time for our installation. They were friendly and great guys!