HomemakersAt Homemakers, we're determined to inspire customers with our service, dedication, and reliability to ensure a premium shopping experience. As one of the largest furniture stores in Iowa, we offer a huge selection of furniture, mattresses, and accessories to accommodate every budget and lifestyle!
Homemakers (homemakers.com) has 674 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Gerrit V.
I had to go through the checkout screen 3 times to get my order placed. Wasn't sure if I'd paid or not. Very confusing!
Response from HomemakersDec 2, 2024
We understand your frustration with the checkout process. We strive to provide a seamless online experience for our customers and are disappointed to hear that you encountered difficulties. We appreciate your feedback and will use it to improve our checkout process.
customer
Did not receive email to reset my password so I could login
Response from HomemakersNov 29, 2024
We understand your frustration with not receiving the password reset email. We are committed to providing a seamless experience for our users and will investigate this issue further. Please feel free to reach out to us at [email protected]
Annie M.
I had a difficult time making sure all parts of the order would be delivered on the same day. The AI chat was no help as they couldn't locate the order
Response from HomemakersNov 26, 2024
We understand your frustration with the delivery process. We strive to ensure all orders arrive together and on time. We apologize that the AI chat was unable to assist you with locating your order. We will investigate this matter further to improve our customer support.
Nona L.
Website is easy to navigate, but there is a lack of information on some items. I was interested in a bedding set that gave no info on if it was washable. Furniture lacks info on drawer glides and hinges and joints.
Response from HomemakersOct 25, 2024
We appreciate your feedback and understand your frustration with the lack of information on some product details. We're always striving to improve our website and provide our customers with the most comprehensive product information. We'll take your suggestions into consideration as we continue to enhance our website and product descriptions.
Lisa P.
Website is difficult to use. The descriptions are not complete. No option to buy extra warranty when purchasing online.
Response from HomemakersOct 7, 2024
We appreciate you taking the time to share your feedback. We understand your frustration with the website's usability and the lack of complete descriptions. We're always striving to improve our online experience and will take your comments into consideration as we continue to develop our website.
John T.
The payment section sucks
Response from HomemakersSep 12, 2024
Hi, John we’re sorry to hear about your experience, this is definitely not the Homemaker’s standard. I have forwarded your information to our (department) manager who will look further into this to make improvements. In the meantime, if you have any additional details that you’d like us to be aware of or can help with, please email us at [email protected]. Thank you and my apologies again!
Lisa I M.
Website searching is very difficult.
Response from HomemakersSep 4, 2024
We are sorry to her about your experience, Lisa! We will defintley pass this on to our Web team who will look further into this to make improvements.
moving
thought delivery in iowa was free, in home delivery fee added to the sectional and the ottoman even though they go together?
Response from HomemakersJul 11, 2024
Good afternoon! I am showing you do have free delivery on your order. Our Express Shipping is our freee delivery servcie and that is what we are showing you are set for. We offer free express shipping on orders over $499 throughout the entire state of Iowa. We have that delviery set for August 14th. We will contact you the evening before your scheduled delivery date to give you your 2-hour timeframe for your expected furniture delivery. On the day of delivery, we'll deliver your packaged items to your garage or driveway. If you live in an apartment, we'll deliver your items to the front door of the building's exterior. Please note that we can not deliver items up any steps. Let us know if you have any other questions. Thank you!
