HomemakersReviews of homemakers.com

I need to post this somewhere to warn others: I have always loved shopping at Homemakers Furniture and have purchased many items there. Last summer I purchase two custom-covered Flexsteel brand chairs, figuring they would be a great investment. Of course, Homemakers clerks were more than happy to write up my order. When the chairs arrived, the brushed suede fabric on both was damaged. One chair had a small hole in the fabric and numerous "bruises," and the other had permanent streaks or scratches. I've had this type of fabric before, and it's very clear what marks can just be brushed out, and which ones are permanent damage. I immediately took photos and sent them to customer service, figuring Homemakers' "excellent" service would extend to this situation. No dice. From the start, there was never an apology, just resistance. They agreed to replace ONE of the chairs but have provided no updates on when it might arrive. Note that when the chair came out of the truck, they were wrapped in a thin plastic that was stapled with giant staples to the actual underside of the chair. It took me half an hour just to remove them. But the thin plastic clearly did not protect the chairs in the truck. I'm very upset with Homemakers and their EXTREMELY disappointing customer service. Buyer beware! I will post this story wherever I can.

The website showed the item would be available by August 21, 2024. I ordered and never received any further notification that the item was being processed or shipped. They charged my card and when August 21 arrived and I never received any shipping notification (other than a charge on my credit card) I contacted the company and cancelled the order. Now it is September 5 and they have not credited my card !!!! I am PISSED... the order was almost $500.00... DO NOT ORDER FROM THIS COMPANY!!!

Returns and refunds take far too long! This is my second return/refund that has taken 6 weeks or more to process. After 6 weeks, I called customer service and they said that they would push my return to accounting and ask that it be processed as a rush. Homemakers blames new software, but if you check with BBB, this has been ongoing since November 2023. Homemakers will keep your money for over 6 weeks after you return a product according to their return policy. I will likely never shop Homemakers again!

I cancelled an order prior to delivery and two weeks later I still haven’t received my refund. This is absolutely ridiculous.

Has been over a month since I ordered the sofa. Supposed to have surgery soon. Was supposed to arrive a couple weeks ago but they keep pushing the date. Supposedly the delivery truck "broke down." Company refusing to deliver the days I am off work and the mornings when my roommate is off until 10:30. I am a nurse and work 12 hour shifts in ICU and can't just leave my patients on my work days. Really bad company and communication from what I have seen so far. And they want to charge over 35% restocking fee for not delivering on the days I am off. Pitiful when I am going out of my way waiting for them to show up and supposedly their delivery vehicles don't even work. Maybe they need to rent some trucks or let their customers meet up to pick up the furniture.

Terrible customer service - won't honor broken handles on all drawers of bedroom furniture which I paid well over $2500 for. Won't go back. DO BETTER!

I canceled in order back on November 21st and it is now January 7th and I'm still waiting for the refund to be processed. They never answer their phones, they do not respond to emails, and it is the worst customer service I have ever received from a company! I have filed a complaint with the BBB and placed a dispute with my credit card company! This is beyond ridiculous! Buyer beware!

I had my furniture delivered on November 16th. There were a few items I had to cancel before delivery due to not fitting in my house. This resulted in a $1086 credit Homemakers owed me. I have waited 30 days for that credit and I STILL DO NOT have this credit. I've called, chatted, and emailed a dozen times. There is still no resolution. They got my $4000 for my order, yet I still have no credit. I love my furniture, but cannot stand a company that is still withholding a very large amount of money from me. Frustration does not even begin to explain how livid I am.