Home InsteadReviews of homeinstead.com

NORTHAMPTON OFFICE Awful. Since register manger, deputy and another manager left, been left to people who dont care. awful place. AVOID

was working for a client and everything was going well. as soon as I had enough hours to get benefits I got a text message from owner that I was fired with no explanation. They told my client I quit, but that was rectified when he hired me privately and ditched home instead. They are a greedy , low life, low integrity company who treats employees like garbage and clients even worse. They also show up at unemployent hearings with lawyers and battle your unemployment claim. Go elsewhere.

Kelly fazio the supervisor here was so disrespectful and fired a care giver for calling in sick. this is a HEALTH CARE FIELD. She has a bad attitude and pretended to be the manager. Shes also racist

Called to ask about a job in Care but the man was so rude. I decided to not even bother going forward.

This is the worst company I have EVER worked for!!! I should've seen the red flags before I'd even started. They advertised a full time wage and then got me to sign a zero hour contract. The training was on my birthday and I asked if I could make the next training day because of this in which they responded "no more training days for a while now, you'll have to come to this one or you'll miss out on the job." So ofcourse I went in. Only to find out they were doing training days every week!! As you can imagine I wasn't best pleased. We also got told that we would be paid for both training days. WE DID NOT. Okay so moving on to the actual job... The clients were lovely, Yeah the whole 3 clients I got in an ENTIRE YEAR were lovely. I got promised a full time job and got told I'd have at least 10 clients by the end of month 2 and that they would keep growing until I was on a full wage. This was total bull. Everytime I went in for a meeting I'd bring it up whilst in tears and they'd promise it was going to change. IT DIDN'T! I was really struggling. So I took it on myself to start doing my promo jobs again to fill in the LARGE gaps so I could get by and pay my bills. They would text about 30 minutes before saying they have put me in to see a client because someone else can't make it. (They would do this ALOT) they wouldn't even ask me, they would just put me in and tell me! Sometimes they wouldn't even tell me and then call me asking why I wasn't with the client. So eventually I spoke up about it and explained my situation and that they can't just throw me in last minute without asking me. Not only do I have other jobs booked in now but it's just not on! They were so rude to me and would just hang up the phone and send me snotty messages after. All the nicey nice management turned into really vile rude people. And then all of a sudden I was only doing 2 visits a week which meant I wasn't making any bills. They seemed to be extremely spiteful in the office. I'd gone into the office for another catch up meeting and I felt the entire office stare at me and then began talking amongst themselves, clearly about me. I felt extremely uncomfortable so that was the last time I ever worked for the company. About the clients and 'paid petrol'... I got promised paid petrol which was total bull. The 3 clients I had were missions away from my house so this was extremely frustrating and upsetting. What was even more upsetting is how little they care about the clients, 2 out of 3 of my clients and the family's of had nothing but bad things to say about the management. They were so little help in any situation. If I was ill with covid symptoms they would tell me that I still had to go and see the clients but I would refuse. Another carer was asked to do the same but she didn't refuse and for that her client ended up in the hospital with covid she had transmitted from the carer. One of my clients was struggling and was clearly extremely unwell and wasn't at all himself. As a new carer I called the office to ask what I should do (like they asked) their response being "Typical Peter, always something up. Just give him his dinner and put him to bed." I didn't, instead I called and ambulance. They had a go saying that I shouldn't of done that and that there was no need. THEN I found out he actually had a really bad infection on his brain. So thank f*** for me and f*** those in the office. I could honestly go on and on about all their s*** but I don't have the time. All I can say is, if you work for this company or hire them for a family member after reading this, shame on you!

We were truly appalled by the standard of care and the behaviour of the carer. At the basic level, she failed to attend to water intake, leading to dehydration. She put her client at risk by undertaking an ‘outing’ which appeared to suit her social preferences, rather than the needs of her client. She drank alcohol, whilst on duty. We would NEVER use Home Instead again and we warn others to be careful about the calibre of carer that they may send

after 5 years, today I have terminated my employment with homeinstead chester... wasnt an easy decision, I have enjoyed my position, loved the team I worked with..and have had some fabulous clients whom I care deeply about. unfortunately having been taken over by new management, the whole experience has fallen apart, I have lost all respect and have felt totally alone and isolated, and had no contact or appreciation shown in the whole time.. I am not alone in my feelings and clients are also feeling disallusioned

Avoid this company at all costs,my mother paid over a £1000.for one visit a day for eleven days,They now want £349 extra as a cancellation charge.They are a national company extracting as money as possible from vulnerable people.