Home InsteadReviews of homeinstead.com

I worked as a Caregiver with Home Instead Reigate and Tandridge for 2 years. Personal circumstances forced me to leave, very sadly. It's honestly the best care company I have worked with. Caregivers are matched with clients, which elevates the level of care experienced by our clients. Teams are formed for each client, ensuring consistency and seamless care. The training is great, there are always opportunities, and the support is unrivalled. Whether you are looking for a fulfilling role where you are truly valued as a Caregiver, or for a home care service with a difference, I would wholeheartedly recommend this team. I'm only sorry I had to leave this amazing team.

Ive now worked for homeinstead for nearly 4 years They are a great company to work with my training has been amazing ,they are very supportive. I have always been placed with clients that are suited to each other Me and them. They work with my hours that suit me. Caring and professional. I would be happy for them to care for my mother.

The staff looking after our 92 year old father have been great. We cannot recommend home instead, Northampton more highly. For us they have always gone the extra mile. Steve D

My 82 year old grandfather has dementia and several other health issues. His care giver Chivon took him to a care clinic to be seen by a physician, my grandfather had a episode with his dementia and it turned into a chaotic situation. Chivon handled that situation so well and showed a great amount of patience and kindness as well as care in that situation. He continued to stay with my grandfather after getting him home and out of the situation that he was in and even after dealing with all the madness and and chaos he still stayed and took care of my grandfather, he did his laundry and made him his favorite meal and stayed his whole shift and still showed so much patience and kindness towards my grandfather. I am very pleased to have seen how well Chivon handled my grandfather and the entire situation. Dealing with dementia patients is not a easy task and is not something many people can handle, chivon did a amazing job and deserves to be recognized for it!!! Thank you so much Chivon for the outstanding job that you did and I appreciate and recognize you for it and hope that your employees will do the same!

Please don’t it’s a bad company to work for 😞

So my mother had 7 visits (7 hours of care) and was charged £992. The catch is the contract. My mother had a fall and ended up in hospital. At that time we didn’t know whether she would return home of go to a care home. As it turned out she has ended up in a care home. Home instead want 4 weeks’ notice to cancel. I can understand that some notice period would be required, but ending up in hospital was not her fault and 4 weeks is ridiculously excessive. AVOID THIS COMPANY AT ALL COSTS unless you know exactly when you want to give them notice – which you won’t know of course until something happens. They have a very nice office by the way, no doubt funded by care that they are not providing

Good ethos , glossy brochure etc but don’t return calls so unable to progress a care package , if unreliable at this stage , that worries me

Home Instead order numerous unneeded products and bill the customer. While the caregivers are reasonable and helpful, the turnover in management indicates numerous internal problems.