Renée R.
Love the product! Just a little disappointed in the delivery
Love the product; it's a really nice healthy alternative to the other things [chemicals] we can buy here in the US. The only reason for my 3 star review is because when the package was delivered, there was a sticker on the front of the envelope that had a written description of what was inside. Since we are renting the basement of someones house, it was a bit humbling to realize that they probably saw the envelope when they set our mail at the top of the stairs. I do understand that this is probably difficult since the package was shipped from Canada to the US, but it'd be great if the company could find some way around it.
Response from homehealthcareshoppe.comAug 7, 2026
Thank you so much for your kind words about the product—we're delighted to hear that you're happy with it. We also appreciate you sharing your concern about the packaging. We completely understand why seeing the customs declaration on the outside of the envelope would be uncomfortable, and we're sorry for the inconvenience. Unfortunately, for shipments crossing the Canada–U.S. border, customs regulations require us to include a description of the package contents on the customs declaration. While we do our best to keep these descriptions as discreet as possible, we must comply with customs requirements to ensure the shipment clears the border without delays. Thank you for your understanding and for your valuable feedback. We truly appreciate your business and hope to serve you again in the future.