homeessentialsdirect.comReviews of homeessentialsdirect.com

I just bought, and received a Dometic 3 CF refrigerator for my 2004 Roadtrek campervan from Home Essentials Direct. When I saw the price I ordered it. Only then did I read some of the reviews. Then I got somewhat nervous. It was supposed to arrive in 4 business days (Jun 4). I got nervous when it didn't show. It did arrive yesterday. Now all was good. I had it drop shipped at a RV repair shop and it's being installed as I write. So far, I'm very pleased with the purchase. And the price was absolutely unbeatable.

My experience with HomeEssentialsDirect was excellent! Multiple companies use the name "Home Essentials...". I believe at least some of the bad reviews for HomeEssentialsDirect may be confused with "the other guys". I ordered an RP-30Q RV furnace core (replacing Suburban SF-25Q). HomeEssentialsDirect had the lowest price I could find ($75 less than big name building center that offered same item), also free shipping, plus expedited shipping for only $10 more. I was a bit worried about poor reviews, but since they were very mixed and some reviews mis-stated the name I suspected there was confusion so I went ahead and took my chances - I ordered Jan 19th. I paid extra for the expedited 4 day shipping. The tracking number given on the order confirmation did not show which carrier was used, just said "Fast Shipping". This worried me so I googled the tracking #. Number was not recognized by any of the carriers so I became more worried. I emailed HomeEssentialsDirect customer service and to my relief received response in less than 24hrs - this is a very telling factor about the company, bogus or shoddy companies do not respond in timely manner. Customer Support Specialist, James L. clarified carrier used and provided a link for the tracking (oddly email didn’t show HomeEssentialsDirect anywhere, it came from: zappysalescomsupportATzappysales.freshdesk.com). At 1st I thought it was a bogus link to a "Look-alike" website because I had already entered the tracking # in that carriers website and it was not recognized, but amazingly, now it was recognized... maybe I tried it before carrier's website had updated? Item arrived as predicted on Jan 25th...yea! Box was clearly marked as "This Side Up ONLY" yet it had obviously been on every side with unnecessary force (Boo UPS). The internal packing was poor allowing the furnace core to slam around - amazingly nothing was broken. I assume core was packed by mfgr./supplier (possibly in China), HomeEssentislsDirect was only forwarding it to me - this was not their fault. I installed furnace and...it did NOT work...arrrgh! Had to pull it back out to trouble shoot...found a wire connector slipped off it's terminal - likely during it's rough transport...no fault of HomeEssentialsDirect. Reinstalled furnace and it's working great! Just in time for the freezing weather...Thank You HomeEssentialDirect! I definitely will try 'em out again.