homeessentialsdirect.comReviews of homeessentialsdirect.com

I rarely leave reviews, but my experience with Homeessentialdirect.com has been beyond frustrating. I ordered an ECM Fan Control Board for my HVAC unit and paid extra for express shipping (advertised as 1–3 days). It has now been over a week, and I have received absolutely nothing—no package, no shipping update, no communication whatsoever. What’s worse is the complete lack of customer service. No follow-up, no status update, no accountability. When you’re ordering a critical HVAC component, timing matters, and this company clearly doesn’t understand—or care—about that. At this point, it feels like I paid for expedited service that simply doesn’t exist. If you value reliability, transparency, or even basic communication, I strongly recommend looking elsewhere. Extremely disappointing experience.

Item Sold as In Stock, Then after a week i start asking for the status of shipping, they said its Out of Stock and will refund me, I know this is in stock by the vendor, the vendor increased the price with a few dollars, so they lied that its out of stock, I have no problem if they reach out to me that the price changed or is out of stock, THE PROBLEM IS THAT THEY IGNORED ME FOR A WEEK, UNTIL THEY RESPONDED THAT ITS OUT OF STOCK.

I placed an order with Home Essentials Direct based on their website showing the item as available and with a confirmed delivery date of December 10. At no point during checkout or after placing the order was I informed that the product was out of stock. Only when I personally called to confirm delivery was I told that the item was actually out of stock and asked if I wanted to cancel the order. This is completely unacceptable and shows a serious lack of transparency. Had I known the item was unavailable, I would have ordered elsewhere immediately. Because of this, my construction project timeline was directly impacted and delayed. Online retailers must clearly disclose stock status before taking payment and confirming delivery dates. Based on this experience, I cannot recommend this company.

The company did not send me what I ordered. Instead, they sent me something of lesser value. I could have purchased what they sent me for $75 less than what they charged me, but they would refund me only $50.

We ordered a carbon monoxide/propane alarm from them last month May 2025 they sent us one date stamped 2019, when I asked they said date doesn't matter when you plug it in it will know and last 5 years, LIES I asked to get an exchange or a refund they said I should get ahead of the warehouse so they can test it, THEN if the warehouse says it's bad then will refund me LIES, I asked for info on warehouse NO reply 3 times.i reported them to the BBB and they told them they gave me an address and RMA and unfortunately I didn't return item LIES, I even said there replies to the BBB. Proving they were LIARS.. it cost $63 I mean really you LIE and don't do good business over $63 AWFUL DON'T do business with this company

Stay away. Sent me a completely wrong toilet bowl which I cannot use and then they have the audacity to tell me to keep it and "donate it to charity". They are not offering me to send the correct toilet I ordered, either. Now I have a huge 55lbs box in my hallway and zero progress on replacing a broken toilet.

I ordered Rob Vac trusting the Ads--it is not as described --nor does it Work..defective. They promised a Full Refund . I have asked for refund ..they are refusing. Offered me 20 % to keep them. I said -No-defective. Now they are insiting to keep their Cost down--I must Pay for the Return. They claim to be a Manufacturing Com any who makes the Robo-Vac..it looks like a Chinese Shipped Product. Cheap--Light Weight. The VAC runs around the House Picking up Nothing..no Hair-no Dust, etc.(*Useless)I did not find this BBB Link until Today --I was looking for wrong name. Now I see the Complaints listed below..same as my Complaint. I think a Robot is answering the emails..all are the same --Stall--offer 20%--then say You must pay to return..does not honor Fair Business Practices or Consumer Laws. *I have contacted the BBB & My Credit Card Company the minute --I saw their Mode of Operation. * Consumers must be aware of these Antics. **I ordered about July 10--rec Product --Charged--di dnot work..Contacted Loft the 19th to return Item..15 emails later --we are still back & forth.::This is their Guarantee *Returns Policy*Your enjoyment of our products is our highest priority. For your peace of mind, all orders carry a 30-Day Satisfaction Guarantee. Please see below for our specific policies related to returns, refunds, and exchanges.*If you change your mind after purchasing, or you're not completely satisfied with your purchase, you have the option to return it to us within ""30 days"" of having taken delivery.*To return your order and qualify for a ""full refund,"" first contact our customer service department to arrange for the return of the goods. Note that returns should arrive sealed, unopened, and in their original condition. Upon contacting our customer service team we'll give you instructions on how to return your order to our warehouse for a full refund. It is important that you return the items within 30 days of arranging it.*In all cases, you must include a receipt of confirmation of payment for your original order. Without this identifying information, we may be unable to correctly identify your return and process your refund. **Note that return costs incurred by the customer are non-refundable. **Refunds can be made only to your original method of payment. Note that refunds may take up to 10 business days to post to your account after returns have been processed and approved.**For reasons of protecting our customers' safety and the safety of our warehouse staff, we are unable to accept opened, partially used, or returns of perishable items. **see..HEC Home Essentials LLC | Complaints | Better Business Bureau® Profile

They sent me the wrong part! I ordered part # 100110759LP a burner for a LIQUID PROPANE WATER HEATER! They sent me a 100110759 witch is for a natural gas water heater! The LP at the end of the number stands for LIQUID PROPANE!!i HAVE EXPLAINED THIS TO THEM AND THEY REFUSE TO TAKE ANY ACTION TO CORRECT THE PROBLEM!! So they have $176.00 of my money, I have no hot water! And I have a $176.00 of junk.