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A bunch of clowns!!!!
A bunch of clowns!!!! I was looking for a mechanics creeper and found the one I wanted (GearWrench KDT86995) on their site. I called first to make sure it was in stock. The rep assured me and said they had 49 in stock!! So I put in my info, credit card number etc. and proceeded with the purchase. One hour later I received an email from them telling me that they were sorry but my item was NOT in stock. I called to cancel my order. The customer service rep from some foreign country I spoke to said the credit would be processed. A half hour after that another email arrives telling me my order was processed and now shipped! I was livid now. I called again and their rep told me they could not cancel the order because it was already in shipping and "TO REFUSE THE SHIPMENT" when it arrives. So I did when FEDEX arrived I refused the shipment. They did NOT refund my entire purchase and deducted 15% restocking fee, and that took 10 days, according to their website you must receive RMA (return merchandise authorization). repeated phone calls and emails were a waste of time, no one responded to my emails or request to speak to a supervisor. STAY AWAY FROM THESE FOOLS! I've told all my friends not shop with them and to pass the word to others.