David
Don't Bother
We purchased a vanity package from Home Design Outlet Center. The quality of the unit we received was far below that which they display on their website and in their showroom. The website describes the unit as "Constructed of highest quality solid birch wood and veneers" when the finish is full of blemishes and defects. We spent $1,242.00 on the unit. Rather than granting a full refund upon return, they refunded only $915.00, stating that the unit was not defective, "they all look like that", and that we were being charged for shipping both ways. There are too many good vendors selling better product at comparable prices. Don't waste your time and money with Home Design Outlet Center.
Response from homedesignoutletcenter.comOct 15, 2015
Dear David, We sorry you are upset but our position regarding returns of this nature is clear in the terms and conditions. The items which came back to our warehouse were in perfect condition. We did compare them with our floor samples and they were the same quality products. Therefore the only possible conclusion is that this is a non-damaged return and as such is subject to the non-damaged return policy in the terms and conditions that you agreed to when you purchased the items. We did our best to get you the best rate possible to return the item back to us.



