homedesignoutletcenter.comReviews of homedesignoutletcenter.com

Response from homedesignoutletcenter.comJun 7, 2018

Dear Mikael, Thank you for taking the time to leave us a feedback about your experience. We would like to apologize about your disappointment with us. Unfortunately, at times, our communication with the companies we work with can have errors. We try our best to minimize such incidents and we truly believe that is the cause of misinformation about this specific product on our website. However, it’s our priority that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We will be reaching out to you soon to determine how we can provide you with a solution. If you prefer, you can also contact us directly at 201-531-0502. - Home Design Outlet Center

Response from homedesignoutletcenter.comNov 17, 2017

Dear Wayne, Thank you for your review. We are very sorry to hear about your experience. Our office staff love helping customers. We are still waiting for estimated arrival date for part of your order from our vendor. As soon as they get back to us we'll contact you. Please contact us at 201-531-0502, if you have any questions. Home Design Outlet Center

Response from homedesignoutletcenter.comOct 20, 2017

Dear Karen M, Thank you for taking the time to leave us a feedback. Per your concern, we've looked into your account and we found out that you provided us billing and shipping address which were different from each other, in which we had to confirm before delivery, in addition please note we do not have access to make any changes to customers information that was entered in our system. When the address was confirmed it was stated that we would call to give a delivery appointment, unfortunately deliveries for next day were already booked before you contacted us. Being deliveries to New York take place only on Tuesdays we had to scheduled it for the following week. We apologize for the delay and any inconvenience this may have caused. Home Design Outlet Center Customer Support.

Response from homedesignoutletcenter.comJul 18, 2017

Dear Kate C, We thank you for choosing us for your bathroom needs. We are sorry for the inconvenience; however, we promise to our customer 2 -3 business days shipping just for the ALYA Bathroom Supply products only, non-Alya Bath products takes additional 1 -2 business days to ship the transit time depending on your location 3 - 7 business days. (Please see our shipping and return policy section on our website) We would like to make it right please contact us at 201-381-0112 to discuss this matter further. Your business highly appreciated we would like to serve you again in the future Home Design Outlet Center Customer Support

Response from homedesignoutletcenter.comMay 16, 2017

Dear Christine, We are sorry to hear that your experience on our website was not 100% pleasant. We truly appreciate your input and we hope you can give us a chance to make it right. We are glad to hear you can wait until the items are back in stock. We will contact you as soon as items are shipped and tracking information is available to avoid further delays. Please note that meeting our customers’ expectations and needs are our #1 priority and based on your comments, we have updated our website to ensure that items that are on back order are accurately revised to avoid such future incidents. We hope to serve you again in the future and you can reach us at 203-531-0502, if you need additional assistance. Thank you for choosing us for your bathroom needs! HDOC Team

Response from homedesignoutletcenter.comSep 29, 2016

Dear Joel, Thank you for your feedback. We are sorry to hear you had a difficult time assembling the vanity set. Our products generally include the instructions inside the packaging. In our system, we have a record of one email from you requesting the instructions sheet that was followed up with by our customer service staff immediately. It is possible that if you attempted to contact us previously, the emails did not go through. We, as a company, strive to serve our customers and their needs in the most accurate and timely fashion. If we can further assist you on this matter and give you a better idea about our company, we would look forward to it. Hence, as Home Design Outlet Center, we treat our customer as family. Please contact us, if we can further assist you regarding you order. Thank you