homedesignoutletcenter.comReviews of homedesignoutletcenter.com

Diagnosed the issue and provided multiple options to correct the issue. All work was done as promised on time and at price. Very satisfied and will use again.

I haven't received the vanity yet so I am not sure what the condition will be when it arrives however my service experience has been FAR from satisfying. I found the site online looking for in stock vanities as I was under a time crunch to get one. They have a distribution/showroom facility right across the state from me so I was sure I could order one and have it in a timely manner. I hit the chat button and verified that if I ordered I could have the vanity no later than the following week and was ASSURED that would happen. I ordered and even put in comments that I had to have the vanity in a week. When I didn't receive a ship notice within 3-4 days I called only to find out the vanity was being shipped from across the country. Not AT ALL what I was told. At that point I am stuck because if I cancel and order somewhere else I would wait even longer. I feel I was totally duped into ordering with this company when they KNEW I would not get the vanity in the time-frame I needed it. When I called and told them what happened they said I could either keep the order or cancel it but never ever did they offer any discount, compensation of any kind, or even an apology. This is one of three bathrooms I am remodeling and I would have liked to give them future business but after this, I wouldn't order from them again, nor would I refer them. I am SUPER disappointed in their customer service and in their willingness to make it right or make amends. Worst part? I have a completely finished bathroom right now without a vanity and a house full of company coming. Not awesome. At all.

Did not have product that they said was in stock

I was told that they did not have the vanity in stock anymore. and that they had to delay the shipment for 6 weeks. I already had planned to have someone to move it and install it for me at the original delivery date, this person might not be available. However, the service even refused to help me move the vanity inside the building.

What a disappointment this experience has been. I purchased a vanity and sink on April 18 which the website indicated was "in stock" and ready for shipment. I received a note that the item was "out of stock" and it would be shipped directly from the manufacturer the first week of May. The first week of May came and went with no updates. Two additional emails to customer service received no response. It is now one month since I ordered the product which was expected within days. The customer service is disappointing. Another disappointment in the 21st century. Edit: June 18, 2018 I contacted customer service on June 6 to discuss, as was asked of me, to contact them to rectify the situation. I spoke to a very nice customer service representative who took down all of my information and told me I would be contacted that day by someone to make the situation right. It has now been 10 days and I have received no other communication. This is 2 months after the original order, which was supposed to be delivered with in one week of the order. Once again, an incredible disappointment. I cannot recommend this vendor based on their customer service record with me.

Everything is as expected

No issue ordering. No issue with the delivery. Everything was great.

Excellent – no reservations, I would recommend this company and product to anyone.