HomeDecor AZ Reviews | Read Customer Reviews of homedecoraz.com

HomeDecor AZ Reviews | Read Customer Reviews of homedecoraz.com

HomeDecor AZ reviews

Showing 30 reviews with 1 star · Clear filters

OH
Feb 3, 2020
Terrible, don't buy from them
I am now waiting on the third shipment of tile, first two were broken, they're giving me a hard time with more replacements. Would never buy from them again
Response from HomeDecor AZFeb 27, 2020
Hi OH, Thank you for communicating with us. I would like to apologize for the damaged tiles you have been receiving. I understand that it can be extremely frustrating. In an effort to resolve the high damages associated with this product, we have changed our logistic route to ensure better handling. For replacements, we simply ask customers to send us a photo documenting the damages, so we can file a claim with the shipping companies. We have complied with sending out each replacement order for you at no extra charge. However, at this time, we are unable to refund the requested 50% off your order. Thank you for understanding, Cindy
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Chad
Jul 28, 2019
Product backorderd and no word of it on…
Product backorderd and no word of it on site before placing order
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Nate
Jul 8, 2019
Feels a little scammy
As soon as I placed my order, I was notified the material was out of stock with no refill date, however I was still charged, and was not refunded immediately. In fact, I am still waiting a week later. I have been able to communicate with a person, both on the phone and by email, or I would be worried I had been scammed.
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Charles
Feb 7, 2019
Order cancellation with subsequent price hike
I ordered 30 square feet of tile online. The very next day I received a call telling me that is was back ordered and that they were going to refund my money. That was strange as I was not even given an option to wait on the backorder. I then checked the site where I found the tile that I had ordered was no longer available and that all the same tile in the same family had their prices raised approximately 50 percent. It sure appears as if they did not want to honor the price which was initially good but now higher than other sites.
Response from HomeDecor AZFeb 10, 2019
Hi Charles, We're sorry to have canceled your order. We work with manufacturers to get the best and competitive pricing for our customers. Unfortunately, there are times when pricing changes frequently due to tariffs and other factors from our manufacturers. If you are still interested in ordering, please email me at [email protected], and we'll get your order shipped out. Thank you for your feedback, Cindy HomeDecorAZ.com
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John
May 7, 2018
I am disappointed HomeDecor AZ showed…
I am disappointed HomeDecor AZ showed the item I ordered as "in stock" when it is actually unavailable, and has been discontinued by the manufacturer for some time. My time is valuable, and I do not appreciate a business wasting my time.
Response from HomeDecor AZMay 11, 2018
Hi John, I apologize for the miscommunicated product availability. I will forward your invaluable feedback to our products team so we can deliver a better experience for you. Thank you for your business, Cindy
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Sai P.
Dec 11, 2017
It takes forever to receive the …
It takes forever to receive the shipment. I still haven't received the shipment.
Response from HomeDecor AZDec 15, 2017
Hello Sai, I apologize for the wait. Good news, your special order product is on the truck to be delivered today! Please note that special ordered products will generally have a longer processing date. I will also forward your feedback to our shipping department so we can evaluate this case further for future orders. If you need further assistance, please call 1-866-232-0288 Thank you! Ly N.
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