Ron
Sent me the wrong product
Sent me the wrong product labeled as the correct now wont respond to my voicemails, 3 over 2 days. I would've sent an email but their website wont let me. Going to contact my cc company to get a full refund!

Homedecoraz.com was designed to provide people with a great Online shopping experience when purchasing quality products for their home decor projects. Its selection of products are carefully curated by its founder and team of home décor experts. From several brands of floor and wall tiles, lighting and faucets, HomeDecorAZ.com has expanded its product offerings to include bathroom vanities, bath tubs, and accessory products like knobs, handles, and hardware. The company is continuing to add more home decor products to become a one-stop shop for interior designers, builders, and DIY enthusiasts.
HomeDecor AZ (homedecoraz.com) has 351 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Showing 30 reviews with 1 star · Clear filters
Ron
Sent me the wrong product labeled as the correct now wont respond to my voicemails, 3 over 2 days. I would've sent an email but their website wont let me. Going to contact my cc company to get a full refund!
Sterling
If you are going to list a product, you should have stock in it, if your going to take $$. Instead, you take $$ then check stock. Bad Customer Service. However good for your company. Sterling...
Charnelle
Went through the process of ordering items only to be told they were out of stock.
Brad
You shouldn't have charged my card for an out of stock item. It wasn't like you just ran out of it, because I found out the item is sold out everywhere and nobody can get it.
Rene
When I placed my order I was told it would ship in 1-2 days. That was June 3rd and to my knowledge it hasn’t shipped yet and it is June 11th. I was also told I would receive an email when it was shipped which I have not so assuming it hasn’t shipped. I went with this company because of the quick shipping!! That hasn’t happened!
Bryan
Total lack of confidence. Placed an order, they sent an email it was out of stock, I called and they were going to contact supplier. A week later. Silence. N
Vivian
Update recieved my order Thursday 3/19/2020 and tile was cracked and damaged I refuse to wait or deal with same situation! 0 stars have not received my order I email and reply says its on its way then status shows not shipped processing order
Response from HomeDecor AZMar 23, 2020
Hi Vivian, We appreciate your feedback and deeply apologize for the delay in your order. Unfortunately, we have been experiencing later than usual shipping times due to the disruption of COVID-19. At this time, we are closely monitoring orders and making sure each order is fulfilled on time. Thank you for your patience and sorry for the experience, Cindy
David
Placed order for 8 mosaic tiles. Got charged for 16. Small mistake I know. But then was told tiles are back ordered till mid april. Cancelled the order, credited back for 24 tiles. They changed it to credit for only 8. So still waiting for credit of $210.64 Can't imagine how they would handle a large order!
Response from HomeDecor AZFeb 27, 2020
Hi David, Thank you for writing your review. I do apologize for the inventory not displaying with the backorder date. We are working with our manufacturers to have that information readily available to our customers. In regards to your refunds, we are showing both refunds are already processed and completed on our end. We spoke with your bank to resolve this issue and are awaiting their reply as they check their backend to locate the refund. Best regards, Cindy