HomeCraft Gutter Protection™Reviews of homecraftgutterguard.com

Very cleanly worked! I have nothing to complain about.

We received a quick appointment for the installation of the gutters.

I strongly suggest for you not to do business with HomeCraft Gutters company. The HomeCraft gutter company representative came to my house and told me that they would make my gutters be like new, clean them up, seal them with an excellent sealer that will prevent leaks and put the guard that will prevent leaves and any debris to clog the gutters. Unfortunately, I believed them and paid them almost $4,000. This company lied to me. They painted a pretty picture with promises they did not keep. When it came to the service, they don't do the job. The first heavy rain, water was gushing out the gutters and there were leaks everywhere. I contacted them to check them, they sealed them again and removed the gusher guards as they said that was the problem. Now when it rains water splashes all over the place. I contacted them again, they came out and told me that the gutters need to be cleaned again, be resealed and put the gusher guards back again. They asked me to contact Leo the supervisor. I contacted him several times and no answer. Then I called the sales supervisor and he no longer works at the company. I just got a hold of the warranty department phone number. I called the warranty department today and talked to Casie and now she said my warranty expired a few days ago and to send someone to offer service I need to pay a service fee. I explained I have been trying to get in contact with someone from their company for over a month to no avail but she wants more money. I asked who else I can talk to, and she said "this is as far as you can go". I was upset and told her that the customer service they provide was definitely not a good service for customers but rather poor service. Then she said well I was trying to tell you that I was going to see if I can talk to my regional manager to see if they can waive the fee. I told her she should have stated that at the beginning of our conversation rather than to try to get more money from me which was not going to happen. I am still seeking who else I can talk to to see if I can solve my problem. Please do not make the same mistake I made and stay away from HomeCraft Gutters. All I expected them to do is to provide the service they stated they were going to provide addressing the leaks and stopping the gushing of the water in several areas just as they promised. Also to warranty the work and be able to understand that If they would have answered the phone when I called, I was in compliance with the timing of the warranty.

Nice presentation but poor customer service. Guards were installed under the shingle making them curl up and voiding my roof warranty. Installed at such an angle that rain water runs over and look terrible from the street. Heavy winds blow one guard partially out. Question whether gutters were ever cleaned before install. Had to clean because they were not draining properly.

I saw that we are not the only customers with a bad experience. For us it was the worst decision to go ahead with this company to install the covers. It takes 4 months to install the covers. First after we sign the contract they set up an appointment to install the covers. Because no one showed up I call the office to ask when they will come. The person that answer told me that we are not on system and so they can't give a date. I called the sales person and he said that I have to call the project manager. I called him and he gave me different reasons why they didn't come . Finally they send their worker to do the job. The worker didn't speak English so they didn't understand anything when my husband told them that the work is not done right. I call the PM and he told me that he will send someone else to fix the job. I sent him picture to show him that the job is not done correctly. I sent him several messages that he has to send someone to fix the problem After several weeks he sent one worker to do the job. The person sent was rude , disrespectful and talking with us very dirty ( my little kids were also present). He didn't fix the job neither. The PM said again that he will come to take a look . But he never come to talk with us . After 4 months he sent a new team to fix the job. This time they fix the job. Because the job was not done on time we asked for a discount. We lost time waiting home for them to show up to fix the problem. They refused because they said that at the end the job was done. But with what price ? We lost time and money . I don't like to write bad reviews but I am writing this one to let other people know what they can expect if they hire them.

Update: It appears the one person who has helped resolve all the other negative reviews, Natasha, is no longer with the company. If you read the other negative reviews, you will see a consistent message. If the Regional Marketing Manager would have disclosed that they use contractors and not actual HomeCraft employees, I would have never moved forward. Unfortunately, they are tarnishing their reputation. On Thursday, April 13th, I made the worst financial decision ever by trusting a very friendly, knowledgeable and persuasive Regional Market Manager at HomeCraft. I was sold on a superior product and an exceptional customer experience. Needless to say, I received neither after he left. The gutters have over 40 dents on all sides due to improper installation. As of today, they still haven’t been fixed or replaced. The Service Manager and same Regional Market Manager haven’t had the common courtesy to come to my house to access the situation even after I sent photos where I marked the dents with blue painters tape. Every time someone they’ve sent shows up, they have no clue as to why they’re here. The gutter guards that were to have 360 degree protection were installed with over 50 rectangular openings allowing in debris and was only discovered after I walked off their work. The fact that someone thought that was acceptable is mind blowing. After 3 attempts, this was finally fixed. This has been the most frustrating and stressful experience and wish they would just come and take it all off so I can go with a different company. All I want is the product and service I was promised…Is that too much to ask? It’s a shame I had to write this review to get someone’s attention. Ironically, part of the deal was that I would leave a 5 star review, and let them put a sign in my yard to promote their company. Stay tuned for an update…

Predatory company simply said. They are way over priced and keep dropping price using BS marketing stories which aren’t true if you don’t initially just buy. So just say no and he will call the manager and give it away. I worked 2.5 yrs as a sales person for Homecraft. They hire people every week and turnover is out of control. I had 5 managers in 2.5 yrs and watched about 50-75 salespeople come and go in that time period. They treat workers horribly. I’ve had monies not paid including my last check which I’ll be taking them to court. I got fired without notice for a disability. The guy that fired me was arrested last yr. Ironic Beware

Dane came and measured for our gutters. He then thoroughly explained what would be done, answering all of my questions. Dane was very knowledgeable and made me feel confident that I had made the right choice. Thank you!