HomeCraft Gutter Protection™Reviews of homecraftgutterguard.com

Gutters were never properly installed and all came loose after a wind storm, after spending nearly $12K on the installation. Then I was

I had Homecraft install gutter guards on my home. I had an initial problem that they responded to quickly and came out and resolved. I started to have an issue with one small part of the gutter guard where it lifted and was pointing almost straight up. I filed a claim online 2 separate times with no response. I called and left 2 separate voicemails, no response. I left a Google review and received a call nearly immediately. The lady I spoke with said they had never received my calls or claims. She said I was out of my warranty, which I agreed with, however contract states with a service fee they will service the guards. After being yelled at my the service lady and also getting heated in my response, she threatened to hang up on me. The entire time she was arguing the contract even though I was reading it to her verbatim. I also was stressing that I was more than willing to pay the service charge I just needed someone to come and fix the guard. She said they no longer serviced knoxville and did not have anyone local to come, she would call someone in Chattanooga to see if they could send someone. We ended the call, and she called back within a few min to tell me they could, quoted me the cost, I agreed and said I would get a call from their manager to schedule. This was months ago at this point and have had no contact. I actually do not wish to do business with this company, I have since hired my own person to fix their gutter guard. However people who are interested need to understand that there are some core issues with this company. The product seems to be good where it is installed properly. However if they end up moving on from your location it will be near to impossible if not impossible to get them to send someone to fix the gutter guards. I imagine the actual warranty people would probably be responsive as that is a different entity but that is more for failure and not service issues. Please do your research, ask all the questions if you are considering this company. I initially had amazing service, but the customer service following install has been extremely poor.

Awful customer service… shady in dealing with us. Twice, they didn’t do all the gutter they were supposed to and then said we didn’t want those areas done! Why would you only want pieces of your gutters done??? Do not give them your business. Outrageous prices! $10,870 and didn’t even do the entire Roof!

This is by far the worst customer service regardless of any industry I have had. They were great at the sales, but when it came time to help with storm repair- (covered by insurance btw)- they won't even call me back. I have now left 12 emails and voicemails and have not had 1 response. I even tried to call the sales line and of course they answered right away. I shared my concern and she indicated I would hear from the warranty dept within 3-5 days- total silence. I would HIGHLY discourage anyone from thinking that their customer service is part of their DNA- they completely ignore me. I have no choice but to now go on line and to the BBB. BUYER BEWARE!!!

HomeCraft was eager to install gutters however, I've had problems since their installation and it has been next to impossible to get someone to come out and take a look. The gutters no longer drain to the down spout (this wasn't a problem prior to installation). Navigating assistance through their warranty department and promises from upper level employees was time consuming, frustrating and resulted in a series of dead ends. I WOULD NOT recommend Home Craft to anyone.

I strongly suggest for you not to do business with HomeCraft Gutters company. The HomeCraft gutter company representative came to my house and told me that they would make my gutters be like new, clean them up, seal them with an excellent sealer that will prevent leaks and put the guard that will prevent leaves and any debris to clog the gutters. Unfortunately, I believed them and paid them almost $4,000. This company lied to me. They painted a pretty picture with promises they did not keep. When it came to the service, they don't do the job. The first heavy rain, water was gushing out the gutters and there were leaks everywhere. I contacted them to check them, they sealed them again and removed the gusher guards as they said that was the problem. Now when it rains water splashes all over the place. I contacted them again, they came out and told me that the gutters need to be cleaned again, be resealed and put the gusher guards back again. They asked me to contact Leo the supervisor. I contacted him several times and no answer. Then I called the sales supervisor and he no longer works at the company. I just got a hold of the warranty department phone number. I called the warranty department today and talked to Casie and now she said my warranty expired a few days ago and to send someone to offer service I need to pay a service fee. I explained I have been trying to get in contact with someone from their company for over a month to no avail but she wants more money. I asked who else I can talk to, and she said "this is as far as you can go". I was upset and told her that the customer service they provide was definitely not a good service for customers but rather poor service. Then she said well I was trying to tell you that I was going to see if I can talk to my regional manager to see if they can waive the fee. I told her she should have stated that at the beginning of our conversation rather than to try to get more money from me which was not going to happen. I am still seeking who else I can talk to to see if I can solve my problem. Please do not make the same mistake I made and stay away from HomeCraft Gutters. All I expected them to do is to provide the service they stated they were going to provide addressing the leaks and stopping the gushing of the water in several areas just as they promised. Also to warranty the work and be able to understand that If they would have answered the phone when I called, I was in compliance with the timing of the warranty.

I saw that we are not the only customers with a bad experience. For us it was the worst decision to go ahead with this company to install the covers. It takes 4 months to install the covers. First after we sign the contract they set up an appointment to install the covers. Because no one showed up I call the office to ask when they will come. The person that answer told me that we are not on system and so they can't give a date. I called the sales person and he said that I have to call the project manager. I called him and he gave me different reasons why they didn't come . Finally they send their worker to do the job. The worker didn't speak English so they didn't understand anything when my husband told them that the work is not done right. I call the PM and he told me that he will send someone else to fix the job. I sent him picture to show him that the job is not done correctly. I sent him several messages that he has to send someone to fix the problem After several weeks he sent one worker to do the job. The person sent was rude , disrespectful and talking with us very dirty ( my little kids were also present). He didn't fix the job neither. The PM said again that he will come to take a look . But he never come to talk with us . After 4 months he sent a new team to fix the job. This time they fix the job. Because the job was not done on time we asked for a discount. We lost time waiting home for them to show up to fix the problem. They refused because they said that at the end the job was done. But with what price ? We lost time and money . I don't like to write bad reviews but I am writing this one to let other people know what they can expect if they hire them.

Update: It appears the one person who has helped resolve all the other negative reviews, Natasha, is no longer with the company. If you read the other negative reviews, you will see a consistent message. If the Regional Marketing Manager would have disclosed that they use contractors and not actual HomeCraft employees, I would have never moved forward. Unfortunately, they are tarnishing their reputation. On Thursday, April 13th, I made the worst financial decision ever by trusting a very friendly, knowledgeable and persuasive Regional Market Manager at HomeCraft. I was sold on a superior product and an exceptional customer experience. Needless to say, I received neither after he left. The gutters have over 40 dents on all sides due to improper installation. As of today, they still haven’t been fixed or replaced. The Service Manager and same Regional Market Manager haven’t had the common courtesy to come to my house to access the situation even after I sent photos where I marked the dents with blue painters tape. Every time someone they’ve sent shows up, they have no clue as to why they’re here. The gutter guards that were to have 360 degree protection were installed with over 50 rectangular openings allowing in debris and was only discovered after I walked off their work. The fact that someone thought that was acceptable is mind blowing. After 3 attempts, this was finally fixed. This has been the most frustrating and stressful experience and wish they would just come and take it all off so I can go with a different company. All I want is the product and service I was promised…Is that too much to ask? It’s a shame I had to write this review to get someone’s attention. Ironically, part of the deal was that I would leave a 5 star review, and let them put a sign in my yard to promote their company. Stay tuned for an update…