Jodi B.
Just because a name is on the credit…
Just because a name is on the credit card, you should check the name of the person doing the courses.
Response from HomeCEUJan 20, 2025
Good morning Jodi. Thanks for reaching out and providing a rating. It is a little hard dertermining what has happened here. But I think I can track it through the system. First it appears you have been a customer since 2019, Thank You! In reviewing your account it appears a transaction was made on Jan 5th under a different name (appears to be a relative), while using your email address. In our system, the email address is a unique identifier so when this transaction was made, the transaction was applied to the account linked to your email address. In your account, I can see several courses completed recently with your name on the certificates of completion. I am going to have our customer service team reach out to make sure everything in your account is appropriately aligned to the correct person and all course completion history is correct. Thanks again for letting us know of the challenge and for being a valued customer.