BlueSnapReviews of home.bluesnap.com

Very Bad Service. When our payments increased they take 20% Reserve Amount for chargebacks and any other refunds, this amount increases ever month and they wait this amount 6 month. We are selling products. It means customers must get the product in a month or not get. If there will any problem, customers will do chargeback in a month. Why Bluesnap waiting my 20% amount fo 6 month? I think they are using every 20% amount for their business.Service Really very Bad. We already stopped use this bad service and do not recommend.

HORRIBLE CUSTOMER SERVICE. We had been working with this company for about two months with minimum chargebacks. As we started scaling our sales they just stopped sending payouts for no reason. No notification was sent to us regarding that hold. When I contacted a chat agent named Oscar he said that the risk team was reviewing the account. But no message received after that. After reading other reviewers we don’t want to work with this company anymore. We just want our money. Over 50k in sales held by these crows. We are sending a report to BBB and let them know about this Merchant ID: 1143770

The reviews I see here are just so terrible, everybody giving one bad review to the other. Not just about people, I have experienced the same. My last review here was good and it's like something felt bad just after that. My account was shut down on the complaint that my site wasn't active or reachable. We have worked things out, relaunched and even reapplied for a fresh merchant account and no one has replied or acknowledged. Now my question is, what's it with replying of emails that no one would simply think it's worth doing? This is getting frustrating and out of hand, if Bluesnap doesn't want to do business anymore, would it not be a good thing to inform people about that decision? I want to get my account reactivated, I beg of you guys.

so after I get to email them, they simply send me my business doesn't fit in their criteria, first of all, I do digital marketing, there is absolutely no reason to not fit your diamond bluesnap, second of all I'm involved in more than one business where I want to get into online Ecommerce, do they really think I would come back for them !! absolutely worse customer service !!!!!

Worst Experience we ever had. We have receive a termination letter without any advise: "Dear Merchant, This letter is to inform you of our decision to suspend your account and payment due to violations to our merchant agreement. Suspension of your account means that you are no longer able to process transactions through BlueSnap. All payments and funds will be held for 6 months to cover potential refunds and chargebacks, as well as any legal costs incurred to BlueSnap. If violations or chargebacks continue to occur during this timeframe, the hold time can be extended. After the applicable period of time, any balance will be paid to you. In case of a negative balance in your account, BlueSnap will send an invoice for the balance amount that will be due within 30 days. If you have any reason to dispute the action being taken on this account, please contact our Risk department at (risk department email). At this time, you are required to remove all BlueSnap references from your website. Please let us know if you have any questions or concerns. Regards, Sandra David" This letter was received after a month of working with them, and we have not received a single payment from them. They accuse us of violations of the agreement and they will not give any information about what kind of violations. And we've been held 9200 GBP. We have contacted every day by phone and email and after 8 days MARK (support team agent) and he told us they weren't going to provide more information because they didn't want to (as incredible as it may seem). From the risk department, they NEVER ANSWER. We can't access our account or see any information, process refunds, answer chargebacks, or do anything else. Absolute shame, stay as far away as you can or you are going to lose your business and a lot of money.

I wanted to try out this company, then I went to trustpilot to read the reviews, I noticed that Bluesnap answered all the positive reviews, but they hadn't answered any of the negative reviews, which are true horror stories. For this reason I'm out!

Total Scammers I'm in business for around 2 years and have been using Paypal only and have had 0 issues with them, no holds, no reserves or anything. Decided to try Bluesnap out so I have a CC processor as well, used them for a week and a half and then one day I wasn't able to log in anymore. They send me an email that they will hold all the money for 6 months without any reason. I had around 10,000$ in that account that they basically stole from my company. Stay away from them.

I started with bluesnap a few weeks ago, and had a problem with their API where as when on a mobile device the fonts were so big I couldn't use it. After 2 weeks they finally fix that. Once I was up and running things were going along ok till duplicate and triple payments all done within the same second showed up. I refunded everyone this was happening to and next thing I know they are holding my funds. I was using a forum to sell my product from the site they approved and after waiting endlessly for a response I got told that my account is suspended and they may or may not give me my money back after 6 months. Last I looked I had over 14,000.00 they were holding. I can't even log into my account to see now. I am very worried I have been scammed out of my money. Their risk department is totally rude and treat you with zero respect. They never did fix the duplicate payment problem which caused me to have to give all the refunds. I recommend stay clear of this company. HOW CAN THEY JUST BLOCK ACCESS TO YOUR ACCOUNT???? NO ONE DOES THAT. SO EVEN IF SOMEONE REQUEST A REFUND FROM ME THERE IS NO WAY I CAN. I GUESS THEY JUST WANT TO NOT LET YOU SEE THE INSANE FEES THEY ARE GOING TO CHARGE TO STEAL YOUR MONEY. BLUESNAP IS SUCH A BAD COMPANY...... Bluesnap says due to disputes they closed my account. I had one chargeback out of almost 400 sales. Any refunds were due to their API charging twice. If I am getting chargebacks I have not received any emails alerting me. When I did get the one prior to them closing my access to my account I did get a email. Its as if Bluesnap has thrown a vale over the top of my account so I can't see how they are working to keeping my money.