BlueSnapReviews of home.bluesnap.com

Response from BlueSnapAug 26, 2020

Hi Cody, While we understand your frustration, it is important that you understand BlueSnap's need to comply with every policy and regulation listed in our merchant and legal agreements. BlueSnap holds reserve funds for 6 months in order to cover the risks of potential chargebacks and refunds and as a liability to your shoppers. It is to our understanding that our teams have communicated this to you several times via tickets #941990, #945491. The date for the release of your funds depends on the volume of transaction reversals and the analysis our risk team is regularly conducting on your account – again – with the intention of releasing the funds. As communicated to you via the support tickets, we are happy to release the reserve funds at an earlier stage, as long as there are no new chargebacks on your merchant account. We can revisit this in 3 months. Please send a note to [email protected] and reference this review if you have additional questions regarding your account.

Response from BlueSnapJun 16, 2020

Update 6/16: Hi Kevin, While we understand your frustration, our team responded to your questions regarding chargebacks in a timely manner. We explained the chargeback process, provided the appropriate links to you, and highlighted what information was required for your to provide to dispute the chargebacks. Since providing that information to you on two occasions we did not hear back from you or receive the requested information. Please contact us if you require further assistance in disputing your chargebacks please contact us at [email protected]. Thank you. __________________________________________________________________________________________________ Hi Kevin, We are sorry to read your feedback. Our support team works very hard to respond and help customers in a timely manner, and we do not intend any of our customers to have a negative experience with us, ever. We apologize for any inconvenience that you encountered. We will relay this feedback to the team. In the meantime, can you please write us at [email protected] so that we can follow up and get any issues you had sorted out? Thank you.

Response from BlueSnapJun 15, 2020

Hi there, We are sorry to read your feedback. Our team works hard to respond and get any merchant and/or vendor issues sorted out properly. Can you please write us at [email protected] and reference this review so we can look into your record and get any issues sorted out? Thank you.

Response from BlueSnapApr 22, 2020

Hi Amit, We looked into your account record, and we provided you with notice on Feb 13, 2020 of the reserve that would be placed on your account. The reserve was placed due to the disputes already received and the high risk of more disputes to protect you, your shoppers, and BlueSnap from the potential loss due to chargebacks. Additionally, we worked with you to enroll you in fraud alert services to help address the increase in disputes and even reduced your chargeback fee as we worked with you. We also offered to reduce your reserve if certain additional fraud prevention steps were taken. We provided you with the relevant documentation to do so in early April but still have yet to see those changes made by you. We continue to be in contact with you and hope that we can work through the items mentioned above.

Response from BlueSnapApr 17, 2020

Hi there, We are sorry we are unable to support your business and apologize for any inconvenience or delays you experienced. Our sales team contacted you earlier this month to understand if circumstances had changed over the past year in such a way as to allow us to now support your business. Unfortunately, after our re-evaluation of the documentation and information you provided we continued to see indications that we could not support your business. Upon completion of that review, we communicated this to you as soon as possible. If you want us to review your account again, please write to [email protected] and reference this review.

Response from BlueSnapApr 15, 2020

Hi Adiv, We are sorry to read your feedback. Our sales and support team work hard to respond to new business inquiries in a timely manner. We apologize for the slow response time that you encountered. We will relay this feedback to the team. However, we looked into your account record, and it seems as though you were able to get in touch. If you want us to review your account again or need to get in touch again, please write to [email protected] and reference this review.

Response from BlueSnapJan 23, 2020

Hi there, We are very sorry to read your review here. It seems as though the two reviews below could be related to the same account. Unfortunately, we are unable to verify your account details from this review, due to the lack of contact info you have provided via this site. If related and based on the feedback below, we reinforcing that BlueSnap received a high volume of shopper complaints for non-delivery & lack of response from you. You were also selling from a URL BlueSnap did not approve, so you were not compliant with our merchant agreement. As a result your account, we had to take the necessary actions and suspend your account. Per our Agreement, we communicated to you that funds can be held for 6 months to cover refunds & chargebacks, longer if chargebacks continue. You should have received a notice that your account and remaining balance are under review. If you need to get in touch with us please reach out to [email protected] and someone from our risk and compliance team can walk you through the issues we have seen with your account. We wish you the best of luck with your business.