BlueSnap Reviews | Read Customer Reviews of home.bluesnap.com

BlueSnapReviews of home.bluesnap.com

2.4133 reviews
Administration & Services
800 South Street, Waltham, Massachusetts

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BlueSnap

About BlueSnap

At BlueSnap, we look at payments a little differently. Our All-in-One Payment Orchestration Platform helps businesses accept payments globally and is designed to increase revenue and reduces costs. We provide a comprehensive back-end solutions that simplifies the complexity of payments, managing the full process from start to finish.BlueSnap supports payments through multiple sales channels such as online and mobile sales, marketplaces, subscriptions, invoice payments and manual orders through a virtual terminal. And for businesses looking for embedded payments, we offer white-labeled payments for platforms with automated underwriting and onboarding that supports marketplaces and split payments.And with one integration and contract, businesses can sell in over 200 geographies with access to local acquiring in 47 countries, 110+ currencies and 100+ global payment types, including popular eWallets, automated accounts receivable, world-class fraud protection and chargeback management, built-in solutions for regulation and tax compliance, and unified global reporting to help businesses grow.With a US headquarters in Waltham, MA, and EU headquarters in Dublin, Ireland, BlueSnap is backed by world-class private equity investors including Great Hill Partners and Parthenon Capital Partners. Learn more at BlueSnap.com

BlueSnap (home.bluesnap.com) has 133 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.

Also known as: home.bluesnap.com
Website: home.bluesnap.com
Category: Administration & Services
Location: Waltham, Massachusetts
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 76% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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BlueSnap reviews

Showing 39 reviews with 5 stars · Clear filters

Lea S.
Jul 15, 2020
Always available for issues and give…
Always available for issues and give professional assistance.
Response from BlueSnapJul 21, 2020
Hi Lea, Thank you for your positive feedback. We are happy to have you as a BlueSnap customer.
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Jennifer W.
Jul 15, 2020
I find the tool straight forward and…
I find the tool straight forward and easy to use. Even better, the customer support team is AMAZING. I cannot say enough good things about every interaction we have had. Nice work!
Response from BlueSnapAug 3, 2020
Hi Jennifer, Thank you so much for your kind review. We are happy to have you as a BlueSnap customer and to hear that our Platform and support team are helping your business process payments a better way!
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Albert W.
Jul 15, 2020
Have used BlueSnap for years and am satisfied
I've been using BlueSnap payment service for years and have been quite satisfied with them throughout the years. That's not to say I wouldn't change anything at all. One thing I might change is bi-monthly payouts instead of monthly. Also, there seems to be an issue with customers not being allowed to use PayPal to pay if an affiliate is involved in the transaction. These things are relatively minor for me though. Overall I'd give them 4.5 stars and round up to 5.
Response from BlueSnapAug 3, 2020
Hi Albert, We are so happy to read your positive review. We will definitely relay your feedback to our team as we are always looking for new ways to improve our services and keep our customers happy! Thanks for choosing and sticking with BlueSnap!
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marcus
Jun 28, 2020
Bluesnap is the best at what they do RECOMMENDED
Bluesnap has been helpful and provides us with services for many of our customers with ZERO problems and a system and P2P we definitely recommend. I look at the reviews and chargebacks occur when you as a company provide a service or product that is not what the customer wanted or you have not held up your end of the sale. this is not a Bluesnap issue. but your issue of poor service. We have no chargebacks as we provide what the customers want. I cannot thank Bluenap enough for supporting our business with such a great range of services in many countries.
Response from BlueSnapJun 29, 2020
Hi Marcus, Thanks so much for your positive review - we are thrilled to hear that you are happy with our services. Our team continues to work hard to improve our Platform and it's rewarding to hear that we are helping you grow your business a better way. We are happy to have you as a customer!
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Jack
Dec 13, 2019
Great for Saas platforms
I have been using BlueSnap for a little over a year now. We built a custom integration, so the coding effort was a little intense, but they have all the functionality We need. I can’t speak about their support because we haven’t needed any! Deposits hit our bank account on time and their reporting is great - we know exactly what is going on with our sales.
Response from BlueSnapDec 16, 2019
Hi Jack, Thank you for your positive review! We are happy to hear that our Platform is meeting your business's needs. Our team works hard to make sure our customers are always happy with our product features and functionality. We are happy to have you as a BlueSnap customer!
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Nazia M.
Oct 15, 2019
Helpfull
The support team responded in a timely manner to answer my query
Response from BlueSnapOct 30, 2019
Thanks so much for the positive review, Nazia!
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Sven W.
Jun 5, 2019
We have been with BlueSnap (formally…
We have been with BlueSnap (formally Plimus) since 6+ years and are so far happy with the service and support in a whole. There may have been here and there some questions or smaller issues over the years, but they were usually solved properly and didn't affect our business in any way and BlueSnap has been so far very supportive. I hope this will keep up and look forward in a fruitful collaboration.
Response from BlueSnapJul 12, 2019
Hi Sven, Thanks for much for the positive feedback. We appreciate it and love having you as a BlueSnap customer!
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Chayan A.
Feb 5, 2019
I have been with them for almost two…
I have been with them for almost two years until I decide to sell my business and I can tell that I have always been very satisfied with them. I found their payment processing fees to be relatively lower in comparison to their average competitors. Their excellent team has been always very helpful and responsive each time I had to contact them
Response from BlueSnapFeb 5, 2019
Hi Chayan, Thank you so much for the positive feedback. The team at BlueSnap loves to hear that our customers are happy with our services. We truly appreciate your business!
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