BlueSnapReviews of home.bluesnap.com

Response from BlueSnapJul 8, 2024

Thank you for your feedback. At BlueSnap, our goal is to communicate effectively and create a very customer-focused journey for everyone we engage with - and we take reviews like this one very seriously. We are sorry to hear your initial impression of the sales experience with BlueSnap was not ideal – particularly with regard to meeting cancellations and associated delays. We do our best to include the appropriate team members in meetings with prospects and occasionally scheduling conflicts are something we have to work through. We appreciate your willingness to stay engaged with us after posting this review as well - we were hopeful that we would ultimately prove to be a great partner for your company. Unfortunately as we discussed, it looks like we will not be able to move forward at this time.

Response from BlueSnapApr 26, 2024

Hello, We are very sorry to hear about your experience and the confusion regarding the charge on your credit card. Please allow us to assist you in resolving this matter. BlueSnap is a payment processing platform that works with thousands of merchants globally. It’s likely that the charge you’ve noticed was made by one of our clients using our services. We are committed to helping you identify the merchant and understand the details of the transaction. To help us assist you effectively, please contact us through our support page here: Contact BlueSnap. If you could provide any additional details you have about the charge, such as the date, amount, or descriptor on your statement, that would be very helpful. We look forward to hearing from you and resolving this issue promptly. Thank you for reaching out. Best regards, The BlueSnap Team

Response from BlueSnapApr 26, 2024

At BlueSnap, we always strive to provide a seamless, transparent experience for our customers and potential customers. As a global financial tech payments company, every potential customer is subject to our underwriting and account approval guidelines that we must adhere to. Unfortunately, we were not able to move forward with approving your application. We apologize for any delays in communication and appreciate your understanding.

Response from BlueSnapAug 25, 2023

Hi, We are sorry to read that you are disappointed with your purchase with TopVideoSoft. BlueSnap is an online third party payment platform, and processes payments on the behalf of e-commerce businesses, among them TopVideoSoft. Having reviewed your complaint, we weren’t able to locate the any request to address the charges you mentioned. We can assure you we expect each of our merchants to handle all shopper-related issues and provide active communication channels to support their shoppers. In cases for recurring complaints about lack of merchant response, our support team will change the merchant refund policy and issue immediate refund if found justifiable. In case your request still hasn’t been addressed by TopVideoSoft, please head to the following link - https://support.bluesnap.com/page/shopper-faqs We will happily assist in anyway we can.

Response from BlueSnapAug 25, 2023

Dear Felicia, Unfortunately, we can't track your account or locate your case due to the lack of contact information provided in your review. We would be happy to address your case again based on your feedback and see what can be done to improve your experience. We take customer feedback seriously, and we strive to provide the best service to all our merchants. To do so, we kindly request that you reach out to our Merchant Support team with your account details and any information about the incidents you experienced. Our support team is available to assist you and address your concerns as best as they can. If you have any further questions or concerns, please do not hesitate to reach out to us.

Response from BlueSnapJul 26, 2023

Dear Sharon, Please accept our sincere apologies for not receiving your payouts for the past three weeks. We want to explain that the delay in resolving this issue was due to regional payouts, which required more time than expected to be resolved. Nonetheless, we acknowledge that our communication regarding the matter could have been better, and we apologize for any inconvenience caused. After reviewing the case, we can assure you that the issue was addressed with the highest priority, identified, and resolved. Your payouts have been updated, and payouts should be sent out from here on and moving forward. We confirmed the above on our communication to you on the 27th of June. Please know that we are committed to improving our processes to prevent such situations from occurring in the future. Once again, we apologize for any frustration and inconvenience this has caused you. We appreciate your patience. If you have any further questions or concerns, please do not hesitate to reach out to us.

Response from BlueSnapJul 26, 2023

Dear Benny, We thank you for taking interest and using BlueSnap. We apologize if there was any delay in our response or if the communication was not as clear as it should have been. Our goal is to provide timely and helpful support to all our customers, and we regret any lapse in this regard. We want to assure you that we take matters of payments to our merchant seriously, as we know you relay in our payments. Upon reviewing your case, we can confirm that your request to address the payout failure was successfully received on the 16th of June and addressed the same day. We continued to handle the request and it was filly resolved on June 27th, and we reached out to you, confirming the funds have been received on your side. In case there is any additional matter you would like to follow up on your original request, feel free to reach out to us and we will do our best to respond appropriately. We hope that we have the opportunity to work with you again in the future.

Response from BlueSnapAug 25, 2023

Dear Yevgeni, Unfortunately, we can't track your account or locate your case due to the lack of contact information provided in your review. We would be happy to address your case again based on your feedback and see what can be done to improve your experience. We take customer feedback seriously, and we strive to provide the best service to all our merchants. To do so, we kindly request that you reach out to our Merchant Support team with your account details and any information about the incidents you experienced. Our support team is available to assist you and address your concerns as best as they can. If you have any further questions or concerns, please do not hesitate to reach out to us.