HomdiyReviews of homdiyhardware.com

Do not believe their lead/delivery times. Our two pendants took over a month to arrive, arrived in separate packages, one more than 7 weeks after the order. Customer service replies but essentially just tells you to wait for the order. The tracking info just shows the order is somewhere between the UK and China. The products are reasonable, not amazing quality but not terrible either. So overall megh .. wouldnt order again.

The light fixture I received was extremely low quality. Internal components (wires, screws, etc) were all very cheap materials. The wire was so thin I could hardly attach them to our cord. There was no grounding wire, which even the cheapest lights I've bought from Home Depot have included. The product was also different from what was photographed on their website. It seems like I received a cheap knock off of what was advertised on their site. Some pieces arrive scratched, others warped. In addition to the clear defects with the product, the shipping took over a month, much longer than what they listed as the original estimate. Additionally, when I reached out to customer service to return the product they stopped responding when I insisted I would return if they provided a full refund.

DO NOT BUY FROM THIS COMPANY!! I ordered a light in early February and it still hasn’t arrived. They sent an email saying it shipped but the tracking number is bogus. I have asked for a refund and…crickets. They take your money and you get nothing. I’ve filed complaints with BBB!

Horrible company. Cheap products and takes WEEKS to arrive. Virtually no customer service and no one to resolve any issues.

I ordered a light on January 5. It finally arrived on February 3 but it was completely smashed in the packaging. They initially offered to send me a replacement and then stopped replying to my emails. I filed a claim with UPS as well because it arrived damaged, but UPS says that homdiy has still not replied to them to complete that process. It was a beautiful looking lamp and I was excited to have it, but it seems like this is not a trustworthy company.

Unfortunately, my pendant light arrived without a canopy or bracket. Useless. And consumer help is basically nonexistent. If I had known the delivery was going to be on a slow boat from China (for real) I would have passed. Waited for months; so disappointed.

Do NOT Buy this under any circumstance. It's cheap Chinese product marked up 10x. Find the cheaper version on amazon for much less. They won't refund you. they will toss you around. Avoid.

Paid for express shipping. Still have not gotten it (going on a month). Had to contact them, they lied about shipping it, not thinking I could just look up the tracking. Ughhh.