Li
Ordered a bathroom light
Ordered a bathroom light, the product listing claimed that it was appropriate for a bathroom. It took a really long time to arrive, and then the information sheet provided stated that it could not be used in a bathroom. When we tried to return it, we were given a range of options that were not part of their return policies. They wanted to refund in 30% and have us keep it, but we had no use for it if it couldn’t go in the bathroom so we had to persist to get a full refund. They only agreed to that if we sent them a video of us destroying the light. We were so uncomfortable with that because it seemed so wasteful. It was clearly too expensive for them to arrange return shipping and process the product. I’d never ever use them again and would warn heavily against anyone shopping with them.
Response from HomdiyOct 15, 2024
Hello, Thank you for sharing your experience with us, and we’re truly sorry to hear that the light did not meet your expectations, especially for bathroom use. We aim to ensure each product aligns with its intended purpose, and we’re investigating the product listing to make sure it provides clear and accurate information. We’ll take your feedback seriously to make the process more transparent and convenient for our customers. If there’s anything further we can do to improve your experience, please don’t hesitate to contact us directly. We appreciate your patience and feedback, as it helps us continue to serve our customers better. Best regards,