HomdiyReviews of homdiyhardware.com

Avoid this company! They are not reputable and do not honor their word when it comes to returns or refunds. I reached out four times regarding a defective pendant and patiently waited for their response. Their last email asked if I wanted a replacement or refund—I clearly replied requesting a return and refund for the unbalanced, slanted pendant. That was four days ago, and I’ve received no reply since. They are clearly ignoring the issue. Save yourself the headache and don’t order from them unless you’re willing to risk receiving a faulty product with zero support. For transparency, I’ve saved a copy of their email in case they try to claim I never contacted them. Their message was sent on 9/11/25, and I responded the same day—and every day since—with no response. Dear Customer, thank you for your message We would can offer you a replacement package. Would that be acceptable to you? or do you wanna process for a refund? Looking forward to your reply! Best regards, Homdiy Customer Support Team This email is a service from Homdiy US. Delivered by Zendesk On September 11, 2025 at 3:32:49 AM UTC, Don’t risk your money on a company that refuses to stand behind its products. Choose a business you can actually trust!

PLEASE READ!!!! SCAMMERS! I purchased five ceiling pendants from Homediy For approx. £450, however, very shortly after discovered that many other sites had the same pendants for at least 30 to 40% cheaper. I messaged Homediy within two hours of placing the order (as they do not have a contact number, being in China!). I told them I would like to cancel my order because I have found the products much cheaper elsewhere. They got back to me the next day and offered me a £100 gesture of goodwill if I kept the products. I responded to say I would still like to cancel and a full refund. In the meantime, their charge was showing on my bank account as pending. They completely disregarded my email and proceeded to take the money out of my account and even had the audacity to send me an email to say “we are now processing your order”. Just to be clear, their terms and conditions state that cancellations within 24 hours are free of charge and the customer is entitled to a full refund. However, just like many other reviewers here what they actually do is they pretend that they have not seen your cancellation request and proceed to process your order and do not refund. My bank has now initiated a dispute with them and refunded me the amount, but these kind of companies leave a really bad taste in one’s mouth because they have no values, no sense of ethics and they are simply out to get you. Every penny means a lot to them so their terms and conditions are actually absolutely meaningless.

Product came damaged. At first i was glad to have the Seel insurance that was non optional when checking out that said 100% guarantee product would come undamaged. However, the insurance did not want to reimburse me for the total amount. They said it was likely still functional and they would only reimburse 30%. Got stuck in a revolving door of automated emails threatening me to take 30% or get nothing. Also Homdiy took zero responsibility and said it wasnt there problem and i need to deal with the package insurance company.

I ordered an overhead light with a warm color temperature from this store for our kitchen. First, I did not realize that it would ship from China, so it took a month to arrive with limited tracking updates in between. Then when it arrived, my husband went through the trouble of installing it, just to discover that they had sent a light with a cool color temperature and it looked terrible. I reached out to the company via email to return it for a refund because I didn't want to wait a whole other month just for it to potentially be the wrong light again, and at first they said, "Before proceeding with the return, we would like to suggest an alternative solution. Our products have a wide range of applications, and we wonder if you might consider keeping them for future use. If you agree to this suggestion, we would be delighted to offer you a 20% refund on the cost of the items. If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. Considering saving your time and money, is there any possibility you could keep them?" Uhh no the return is NOT due to the CUSTOMER, it's because the COMPANY sent me the wrong product. And no, I don't want to use the light somewhere else. The cool light temperature looks terrible, and I can't think of anywhere that light belongs other than maybe a dentist's office. So I pushed back and they offered to send a new product but, again, I didn't want to wait another 30 days, so I reiterated that I wanted a refund. They did eventually refund me my money, so I am giving 1 star for that. Otherwise I would give zero stars. I have never before been told by a company who sent me the wrong product to try using it somewhere else and put the onus on me not to waste time and money. I would not order from this company again.

I placed an order with HomDIY and attempted to cancel it within 24 hours, well within the timeframe allowed in their own cancellation policy, which states that a 20% restocking fee only applies after 24 hours. Despite this, I have received no response to my refund request. There is no functional way to contact customer service, only a broken chatbot and an email address that no one appears to monitor. I’ve sent multiple messages and received zero replies. This company is unresponsive, unreliable, and ignores its own stated policies. At this point, I will be filing a chargeback with my payment provider and reporting them to consumer protection agencies. I demand a full refund immediately. Save yourself the frustration, do not order from HomDIY!

Terrible experience. The light I ordered took 2 months to arrive and doesn’t look anything like the image on the website. I have since googled this company and found that they have many other such complaints from customers and they have a no return policy.

My order is showing that the shipper created a label 22 days ago, on March 19, and package is waiting to be picked up by the carrier, which is UPS. I emailed helen, as this was shown as the only way to contact them, early Monday to check the status, and again 2 hours ago, and STILL NO response. I contacted UPS with the tracking number and they said to contact the shipper, as there hasn’t been a pickup time arranged yet! Where is my order?

I ordered two light fixtures. One was damaged in shipping and the other has a manufacturer defect that will not allow the piece to hang straight. Also, the color is not as described. I purchased "worry free" insurance with my order. HOMDIY referred me to seel.com to handle the claim. They are offering 50% as manufacturer defects are not covered. This is very poor customer service.