Matthew K.
Ordered two ornaments at the beginning…
Ordered two ornaments at the beginning of December. Received a totally wrong shipment (one item, wrong item, wrong customization) the week of Christmas. Then received an email saying the production files on my order had been messed up, and while they would create and ship my correct order at no charge, it obviously would not arrive in time for Christmas. Since my order was Christmas ornaments, that makes the items pretty much useless at this point.

